Sales & Service

Not long ago a training consultant got a call from a sales manager who said, “We need sales training!” The consultant answered, “Are you sure?” The caller explained that some of their customer Read More

Part One: I can only start from the early eighties. Six months after graduating from a copier tech training school, I had sold my first copier. I’m pretty sure I remember the building, but Read More

In a previous post, I referenced how copier reps can boost their close rate by branding themselves correctly on LinkedIn. Inside Hubspot’s State of Inbound 2015, Salespeople cite Read More

Right before I left for a trip to Texas, I received an order from a net new customer for the replacement of their old digital copier. When I opened the .pdf that contained three pages, I saw that Read More

As copier reps, it is imperative to continue to nourish, maintain and grow your existing client base. What has become challenging is grabbing net new business. Net new business fuels the growth Read More

“How much do I insure my leased copier for?” was a discussion I had with one of the sales rep in our office yesterday. From time to time, we field calls from clients asking how much to insure the Read More

Andrew Paparozzi presented at EFI Connect 2016 and ran down some of the most crucial points business owners need to address in the coming year. As Senior Vice President and Chief Economist of Read More

1 in 3 Customers Leaving MPS – Potentially Costing Industry $1.6B in North America While office page volumes have declined, the managed print services market has seen steady growth. But a recent Read More