Meet Two More 2014 Elite Dealers

EliteDealer Elite ENX logo MedSometimes the best laid plans don’t always work out according to plan. Case in point, our 2014 Elite Dealers. We just found out that two of the submissions, FlexPrint and Offix, submitted well before the deadline, ended up in a spam folder, the only submissions that met that fate. Fortunately, having the luxury of a digital publication in addition to the print publication, we’re able to honor FlexPrint and Offix in this week’s issue. We apologize for the oversight, and we hope you’ll enjoy reading why we chose these two  perennial Elite Dealers once again in 2014.


Frank Gaspari, founder of FlexPrint.

Frank Gaspari, founder of FlexPrint.

FlexPrint, Inc.

Mesa, AZ

Year Founded: 2005

Principal/President/CEO: Frank Gaspari

Number of Employees: 190

Primary Vendors: Brother, Dell, HP, Lexmark, OKI, Ricoh Family (Lanier, Ricoh, Savin, Gestetner), Sharp, Xerox XPPS

Primary Solutions Offerings:  FM Audit, ROI Print Manager, PaperCut, National Managed Print Program

Primary Supplies Vendors: MSE, Clover Technologies, West Point Products Azerty, Supplies Network

Primary Leasing Partners: GE, GreatAmerica, US Bank, Wells Fargo

Approximate Yearly Revenues: $38 million

Fastest Growing Segments of FlexPrint’s Business: For the past three years, its MPS business has grown more than 96 percent, year over year.

Biggest Accomplishment of the Past Year: Recognized in the Inc. 500|5000 list for the 5th consecutive year for organic growth.

5 Reasons We Consider FlexPrint Elite:

  • Its founding business principal of providing strategic management of its clients’ existing document output environments rather than services as an afterthought or support for hardware sales, which is the primary area of FlexPrint’s organic growth.
  • It’s success with MPS with fully 100 percent of its customers under an MPS contract.
  • The effectiveness of its 1 to 1 marketing efforts, particularly this past year. One successful example is a “Survivor Pack” created for C-level executives attending a national conference, which had a response rate of 95 percent.


  1. The way FlexPrint takes great pride in providing excellent benefits and unusual perks to keep employees engaged and motivated in taking care of its customers. And the company sincerely believes that Happy Employees = Happy Customers. Some of the interesting incentive programs FlexPrint provides include: Flex10 Incentive Awards – 60 employees receive $300 gift cards to places of choice, in addition to being eligible for a vacation to Cabo San Lucas and $10,000 in paid bills (awarded to top 10 employees at the end of the year); dream vacations of choice to 10 employees and their families; car payments for a full year to 20 employees.
  2. National and industry recognition, including the Inc. 500/5000 list for the fifth time, a nine-time winner of the ‘Best Place to Work” award (the latest for the Chicago marketplace), Perfect Image Award for Best MPS Program, and inclusion in the CRN 500 list as a top technology integrator.

Offix newOFFIX

Gainesville, VA

Year Founded: 1999

Principal/President/CEO: Stephen Valenta

Number of Employees: 446

Primary Vendors: Canon, Sharp, Konica Minolta, Samsung, Océ, KIP, HP, FP Mailing Systems, Secap, MBM

Primary Solutions Offerings: MPS

Supplies Vendors: Canon, Sharp, Konica Minolta, KIP, FP, Collins Distributing, Supplies Network, Digitek, DCS

Primary Leasing Partners: Canon Financial Services, GE Capital, DLL, Everbank

Approximate Yearly Revenues: $10-$15 million

Fastest Growing Segments of Offix’s Business:  Wide Format (approximately 200% growth), MPS (approximately 50% growth), Mailing equipment (approximately 100% growth), Color MFPs (approximately 20% growth)

Biggest Accomplishment of the Past Year: Celebrating 15 years of Offix being in business and providing high quality products and exceptional service.

5 Reasons We Consider Offix Elite: 

  1. It has a 94.5 percent customer retention rate.
  2. Its Service SmartTM Guarantee list with multiple guarantees, proving its clients’ happiness is Offix’s number one priority. Guarantees include: 15 month equipment and/or money back guarantee; 36 month lease upgrade guarantee; Guaranteed certified technicians; Service response time guarantee; 95% uptime guarantee; Free delivery, installation and training – guaranteed; Free maintenance contract for any laser printer; Referral program guarantee; Loaner equipment guarantee; Lifetime performance guarantee.
  3. Its success in vertical marketing to real estate companies, mortgage companies, title companies, car dealerships, law firms, CPA firms, and private schools.
  4. The Free Offix Managed Print Evaluations it offers. Offix works directly with customers to devise a strategy that allows the customer to control and manage the costs of their print environment, maximizing productivity so they can focus on core competencies.
  5. It’s community involvement and corporate citizenship. Offix participates in the Save-A-Child program through CASA by providing financial support for at least two children again this year. CASA is a non-profit organization that works with the court system to provide advocates to abused and neglected children. In addition, the Offix staff has worked together to help many causes over the years, including raising over $5,000 in cash and Christmas gifts for Acts Turn Points, a local abused women’s shelter.


Scott Cullen
About the Author
Scott Cullen has been writing about the office technology industry since 1986. He can be reached at