I’ve been spending the past few weeks reading the Elite Dealer nomination forms that are rolling in. As the summer months wind down, they’re good summer reads. I find it fascinating to learn how dealers—large and small—do what they do. I’m equally amazed at the time and effort Read More

Marc Theaman, vice president of sales for Equipment Brokers Unlimited (EBU), a wholesaler that specializes in new and pre-owned copiers, is on a mission to change the perception of the used copier industry. That’s not to say the industry needs a complete makeover. There are Read More

In case you missed the comments for some of last week’s articles, here’s three worth sharing. The first two were in response to the “Off the Record” piece on the manufacturer’s race to zero. The last comment was in response to Art Post’s column, “Copier Scams Part Deux: Dude, Read More

This week we talk with David Scibetta with Copier Fax Business Technologies in Buffalo, NY about what’s hot and what’s not in the Buffalo market. Copier Fax Business Technologies sells Konica Minolta and Muratec along with a variety of solutions and services. What’s hot?  Read More

If  a recent prediction from Copier Careers, the Minneapolis-based recruiting firm for the document imaging industry, comes to fruition then dealerships across the country will be paying lower base salaries to service and operations managers in the not-to-distant future. That’s a Read More

Last week Canon U.S.A. hosted an event for press and analysts at their new Melville headquarters. For many it was the first opportunity to see the new digs, a 700,000 square foot building located on 52 acres. Although some of us were expecting a full-blown tour of the facility, Read More

It’s been awhile since I presented an installment of “Off the Record,” a department that allows dealers to anonymously and honestly share their concerns about the issues and trends affecting their dealerships. This week we have a familiar topic that for better or for wor Read More

Quality Business Systems in Towson, MD might be considered a smaller dealership when one looks at its revenues, but they continue to be a viable contender in the Towson, MD market ever since CEO Jerry DiMartino founded the company in 2001. DiMartino, who started in the copier Read More

It’s usually not all that surprising when a high-profile dealer such as Jerry Blaine of LDI Color Toolbox in Jericho, NY, makes a case for MPS. That’s exactly what he did in a recent interview when I asked him to identify the reasons why business has been good of late. “We’ve had Read More

I saw this article online, “Do We Really Need Car Dealerships Anymore?” from Popular Mechanics and it got me wondering whether or not anyone could ask that same question of copier dealers. The gist of the Popular Mechanics story is that Tesla Motors, makers of Model S cars, with Read More

This week Frank Grasso, president of TGI Office Automation in Brooklyn, NY discusses what’s hot and what’s not in his market. TGI sells Toshiba, Lanier, Lexmark, Kyocera, HP, RISO, and KIP hardware along with an array of software solutions. What’s hot? Grasso: PaperCut is one of Read More

Kurt Snouffer, president of Office Concepts in Fort Wayne, IN has spent 37+ years building his office technology dealership into one of the most successful in the Midwest. He may not have the biggest dealership there, but he’s holding his own, and at the same time, growing in a Read More

There’s no shortage of document management solutions on the market. And there’s no shortage of organizations that can benefit from those solutions either. But what do customers expect from a document management solution and how is that changing? Observations from three dealers Read More

This is the first in an ongoing series looking at what dealers across the country are experiencing in the MPS market and their strategies for marketing or not marketing MPS. “I hate the word MPS, it makes me want to vomit.” If we’re going to start somewhere with this series, Read More

After interviewing MPSA President Greg Walters and attending Photizo Transform back in the Spring, I get the feeling that managed print services is alive and well and continues to present an opportunity for dealers of all stripes. However, after talking to various dealers over Read More