October 31, 2026

The Lease End Date Is the Worst-Kept Secret in Our Industry

If you’ve ever sold a house, you know what happens the day the sign goes up in the yard. Your phone starts ringing with agents, investors and anyone else who spotted it on the way to work. They all found out at the same moment, and now they’re all chasing the same sale. The best
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Stop Managing Prospecting: Start Building a Prospecting Operating System

Years ago, I wrote in ENX Magazine that net-new meetings are the life source of the business technology dealership. And guess what? They still are. But almost everything else about our industry has changed. We’ve expanded beyond copiers into managed IT, cybersecurity, workflow,
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In Sales, Timing Is Everything—Will You Be Ready?

Growth in the office technology business isn’t simply about finding more products to sell. It’s about understanding the market and your customers well enough to recognize where opportunities exist, what problems need solving and how to approach them with solutions that make sense
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AI, Informed Buyers and the Future of the Account Representative

For a long time, success in the office technology space followed a reliable formula: compile a list, reach out and create opportunity through steady, consistent effort. That formula still matters, but everything surrounding it has evolved. Today, artificial intelligence (AI) can
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Bringing Tech to the Heartland, Delivering on Promises Propel Forward-Thinking U.S. Business Systems

When one thinks of Indiana, the word Heartland comes to mind. The state is a booming agricultural center—with corn and soybeans leading the way—and industrial business is thriving on the backs of hard-working folks who embrace American values. It’s affordable living and a sports
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Modern Dealer Sales Blend New Technology with Time-Tested Relationship Skills

As it’s done with many other facets of business, artificial intelligence (AI) has greatly simplified the office technology dealer account representative’s job. Has that truly made their work easier? Perhaps. Has it enabled them to close deals more often? Well, that remains to be
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