March 28, 2021

Depending on your perspective—or more aptly, depending on how your business or industry fared—2020 was feast or famine. SaaS platforms such as Zoom and Okta feasted, enabling remote work by unshackling businesses from the chains of legacy IT infrastructure. Others starved, while Read More

Without question, all of us have faced challenges in the past year that we’ll likely never forget. In fact, the previous year will undoubtedly become a new chapter in the history curriculum for future generations. It also goes without saying that our industry is facing Read More

In tandem with this month’s State of the Industry report on managed print services, we’ve culled the thoughts of several major manufacturers about how dealers can optimize print management in the wake of the pandemic and the challenges it has visited upon end-users. The panel Read More

One could certainly argue that any substantive conversation regarding the genesis of managed print services (MPS) has to include Bill Melo, Toshiba America Business Solutions’ vice president of marketing and the unofficial dean/godfather of MPS. After all, Melo was at the Read More

During a year in which the office equipment industry and the business world at large were tackling the challenges of creating value and sustaining revenue under less-than-ideal conditions, HP spent a great deal of time, energy and resources focusing on the future. The Palo Alto, Read More

Sam Errigo isn’t worried about the market dropping two or three points in the coming year. The newly-promoted chief operating officer of Konica Minolta Business Solutions knows that, at the manufacturer’s current position of 17% share, there’s ample opportunity for gain. The Read More

If there’s one thing a dealership learns after 60 years in business, it’s that the firm will not be in business for another 60 years if it completely abandons what’s worked up until this point. That’s not to say that Topp Business Solutions is a slave to a decades-old approach of Read More

It’s not difficult to find a microcosm of what transpired in the world of managed print services (MPS) during 2020. These stories are everywhere, and this particular example—courtesy of Pulse Technology President and CEO Chip Miceli—truly epitomizes the degree of difficulty Read More