March 29, 2018

The newest “Cadillac” of full-color Xerox copiers is increasing in popularity in leaps and bounds. The Versant series are phenomenal machines in general. Of course, as with any newly introduced equipment, there are challenges to overcome. One early complaint relates to the Read More

Missing colors have been reported on the above printer models. Printers diagnosed with the missing color are caused by the upper cartridge guide assembly being pulled out slightly from the front of the printer. When this occurs, grounding springs do not line up with toner Read More

Light production print can be a stepping stone to new customers and it offers the opportunity to grow your business. When managed properly, it can position a dealership for growth and continued success. When managed poorly, it can spell problems that may haunt the dealership for Read More

I need to feel you Jerry…show me the money! Jerry Maguire The February issue of ENX Magazine was dedicated to consumables. One topic we didn’t cover was the environmental responsibility aspects of different cartridge options that resellers have available to them. We received Read More

Webroot revealed results from its 2018 annual threat report, which demonstrated attackers are constantly trying new ways to get around established defenses. The data illustrates that attacks such as ransomware are becoming a worldwide threat and are seamlessly bypassing legacy Read More

Client retention. Everyone wants it. Everyone needs it. But, is it really happening for you and your dealership? And what does it mean to your sales professionals? The above seems obvious, at first blush, to most of us. We know we need to keep our clients. We implore our reps to Read More

The production printing market is booming and the time for dealers to broaden their horizons is now. For those looking to stay at the front of the pack, expanding into the world of production printing is a great place to look. Opportunities for growth to better meet customer Read More

One of the phrases I hear repeated over and over until it becomes a meaningless buzz is, “If it ain’t broke, don’t fix it.” I understand the sentiment that was behind this phrase when it was first uttered: it came from the telephone industry, and it was an admonition Read More

An ancient Latin saying is “caveat emptor,” meaning “let the buyer beware.” Before you buy into the hopes of high volume based on marketing strategies, let’s look at the data (real world numbers) and hopefully this will motivate you to look at your own data and get a better Read More

With its latest round of patent-infringement suits targeting 49 manufacturers, distributors and resellers of toner cartridges as well as photosensitive drum units—complaints filed with both the U.S. International Trade Commission (ITC) and various U.S. District Courts—Canon is Read More

At this time of year, our editorial focus concentrates on the annual Difference Maker edition. We canvass readers to find out who are the movers and shakers impacting the industry in a positive manner. I find this to be a refreshing diversion from the monthly overview of products Read More

Melville, NY (March 23, 2018) — In recognition of the importance of a long-lasting vibrant image, Canon U.S.A. Inc., a leader in digital imaging solutions, has announced two new media options for their imagePROGRAF Large-format printers: Canon Water Resistant Adhesive Matte Vinyl Read More

Fort Lauderdale, FL (March 15, 2018) — Information Technology Education Exposition (ITEX) confirmed today that Xerox Corporation will be a gold sponsor for the show in May. Xerox Corporation was not a sponsor in 2017. ITEX is anticipating a significant increase in attendees from Read More

Fort Lauderdale, FL (March 21, 2018) — Information Technology Education Exposition (ITEX) recently confirmed IT solution provider Aisle8 will be a gold sponsor at the tradeshow this summer. The partnership between ITEX and Aisle8 exhibits ITEX’s primary focus of introducing the Read More

Long Beach, CA (March 26, 2018) — Epson America Inc. announced today that CRN, a brand of The Channel Company, has named Tom Versfelt, vice president, Channel and Commercial Sales at Epson, to its prestigious list of 2018 CRN Channel Chiefs. The executives on this annual list Read More