September 25, 2017

Customers may call in describing that they are unable connect to their printer with USB. Typically, this occurs out of the box on a new install. This only occurs with Future Smart 4 firmware. Symptoms Unable to add the printer using the USB port on the printer Network Read More

It is important to provide regular customer service training to your technicians. They are the face of your company. In most cases, your customers will see your technicians regularly and respect their opinions. If a positive relationship is maintained and the conversations Read More

Print and document capture workflow environments continue to get more complex. As part of their solutions, customers want security and better usability. They want a return on their investment not only in reducing paper but also improving workflows and creating new streamlined Read More

As worldwide competition pushes its way into every industry, your go-to-market strategy must adapt to the future. But how? Most leaders in our industry say that selling managed services is the way to go. Many folks say they are selling managed services, yet they are not. To Read More

Natural selection is not a term limited to the animal kingdom or even nature. Survival of the fittest most certainly applies to the world of office technology equipment, and Michael Walsh finds himself smack in the middle of a competition jungle down in the Atlanta suburb of Read More

Need an extra boost to your sales and marketing endeavors? We’ve compiled a sampling of the various sales and marketing tools offered by manufacturers and solution providers. These tools help office technology dealerships gain support and guidance through branded and Read More

In simple terms, the beauty of the Internet of Things concept is the ability to have the integration of disparate and unrelated functions integrated by a single command center that can monitor and manage via mobile technology. OK, so maybe it’s not so simple, but there are Read More

There was a time not long ago when Dan Strull felt like he was not actually the CEO of Copier Headquarters. The corner office had his name on it, but it seemed like someone else was in charge. Now, after 17 years of operating as a Xerox agent, Strull has been reinvigorated by the Read More

Known for its reputation as a dealer-centric organization, KYOCERA Document Solutions America (KDA) continues to ride a wave of success, as evidenced by its eighth consecutive year of growth. Much of that success is directly attributed to its Total Document Solutions (TDS) Read More

At the heart of the sales and marketing approach in all walks of business is the fundamental core that dictates relationship building is the ultimate key in developing new business or expanding deeper into existing accounts. After all, a prospective client is confronted with an Read More