Feature Articles

If Frank Grasso, CEO of TGI Office Automation, could turn back the clock, he’d have hopped on that managed print services train sooner rather than later. Even though he missed the earlier train, that’s not stopping him from climbing aboard now and transforming his successful Read More

  As we wind down the year I thought it would be interesting to contact 52 companies from all segments of the office technology/imaging industry and attempt to get their perspectives on what they consider their company or organization’s most significant accomplishment or Read More

If anyone has any doubts as to OKI Data Americas commitment to the BTA channel, you can toss those doubts out the window based on this week’s announcement of a platform development agreement with Agiliant, Inc., whereby Agiliant’s MITOS (Managed Information Technology and Output Read More

It’s difficult enough for office technology dealers to successfully transition into managed print services, but once you add network and IT services to the mix, that combination has the potential to be lethal to a dealer’s existing business. However, even more lethal is not Read More

Security has been a standard in Konica Minolta Business Solutions U.S.A., Inc’s bizhub MFPs from day one, while most other manufacturers offered it as an option. Having predicted future security vulnerabilities in the digital imaging industry, Konica Minolta has remained ahead of Read More

Sometimes you just need to go where nobody has gone before and that’s what OKI Data Americas has done with their Total Managed Print (TMP) Web Portal that expands their existing MPS program and is available at no cost to OKI channel partners. The cloud-based TMP portal offers a Read More

Early last month, Norihiki Ina, the new President & CEO of Kyocera Mita America met with the KMA Dealer Council for the first time since taking over the position. By all accounts, and more specifically the account of KMA Dealer Council President Reed Melnick, the meeting was Read More

For the past 15 years DocuLex has been one of the industry’s premier document management providers with more than 1,000 customers using its Archive Studio content management software suite. If you are unaware, Archive Studio is a browser-based solution for businesses looking for Read More

(Editor’s note: The following Elite Dealer profile was inadvertently omitted from the list of profiles we ran throughout the month of October. We apologize for the omission.) OFFIX, LLC Gainesville, VA www.offix.com Year Founded: 1999 Number of Employees: 30 This Year’s Big Read More

With the office technology industry and end users concentrating more on document and information security at the device, it’s only natural that this is a major emphasis within Xerox. Despite the company having a reputation as an industry leader in this area, the cost of Read More

You can’t keep James Davis, former president of Digital Gateway down. After Digital Gateway was acquired by ECi earlier this fall, rather than sitting back and taking it easy, he acquired Digital Gateway’s field service management product, Remote Tech and created a new venture Read More

It’s difficult enough for office technology dealers to successfully transition into managed print services, but once you add network and IT services to the mix, that combination has the potential to be lethal to a dealer’s existing business. However, even more lethal is not Read More

Martin Group www.martingroup.com Lake Geneva, WI Year Founded: 1980 No. of Employees: 30 Approximate Yearly Revenues: $5 million Recent Performance: Grew 20 percent the last three years. This Year’s Big Win: Winning back their biggest school district client, who is also one of Read More

After a one-year hiatus The Elite Dealer Awards are making a comeback in The Week in Imaging. We’re thrilled to present this very special award back. This is an award that honors the best and the brightest in the dealer community. We all know it’s a shrinking community, but on a Read More

Last month I attended the 2011 Muratec National Dealer Meeting at Planet Hollywood Hotel & Casino in Las Vegas. What follows are the 16 most significant story lines from the meeting. 1. Muratec plans to advance in the MFP market by focusing more on managed services and device Read More