ENX Magazine Archive

There is an old question that asks, “If a tree falls in the forest and no one is around to hear it, does it make a sound?” A philosophical question that has been pondered for years, it leaves the thinker to ponder the ideas of perception and reality. As service providers seek to Read More

Toni Gorveatt, president of Cobb Technologies in Richmond, VA, has a long, rich history in the office imaging space, tracing back to 1985 when she was selling for a Canon typewriter dealership. She’s been lucky enough to be in the right place at the right time and survived Read More

The term “a ship without a rudder” fits the profile of many sales organizations today. I often find that company leaders have failed to deliver proper tools, thoughts, and processes to guide their sales team to success. Specifically, I’m referring to a company’s value Read More

Filing numerous lawsuits in federal court against various third-party supplies manufacturers and resellers in late January, Canon attorneys initiated their latest patent battle in the United States. Canon claims that the firms violated patents on some of Canon a Read More

Turbon USA has been a worldwide leader in the manufacture and distribution of imaging supplies for more than 40 years. Over the years Turbon USA and its parent, Turbon AG, have operated under various names, but no matter what name, the same focus on quality and customer Read More

Way back in November of 2013, Konica Minolta announced at its national dealer meeting in Las Vegas that it was finalizing details on a partnership with 3D Systems that would get the company’s dealer channel selling and supporting 3D printers. And even though we’ve seen this Read More

Subject: KM 4050 Error Alert Question: The machine works fine, but the maintenance required message is on in addition to an error alert. It wouldn’t let me get into the sims, which I assume is the same as the rest of the KM’s: 10871087. If I’m correct, then how Read More

There have been few cases of a grinding noise in the fuser area or back of the printer. This symptom is similar to the swing plate assembly grinding on the LJ 4250/4350 series, but this is not a swing plate as it does not have the ability to dis-engage the fuser, this is Read More

Repairing and Rebuilding the Fusers for the (WorkCentre) WC-7132 (008R13022), & 7232 / 7242 (008R13044) The 7132 full color multi-function copiers and the 7232 & 7242 models which followed were met with lukewarm enthusiasm by most techs, due mainly to the fact that they Read More

HP invited me to San Diego for the launch of their new high speed, low cost wide format color inkjet printer. The device, still to be named, will arrive midway through 2015. We were treated to a glimpse of a working version and a discussion as to where this product fits and the Read More

A decade ago the United Postal Service officially introduced their no left hand turns policy. UPS learned through time studies that avoiding left hand turns saves time, conserves fuel, lowers emissions and increases safety. UPS managers combined personal and historical experience Read More

If you read the Wall-Street Journal or the business section of your local newspaper, hardly a day passes without articles about Financial Buyers or Private Equity Groups acquiring or selling businesses. As I mentioned in last month’s article, “The Six Ways to Exit Your Business,” Read More

In an era where smaller dealers are struggling or selling out, it’s insane why anyone would want to start an office technology dealership from scratch in 2012. But that’s what Mark Wild did with Upstream Office Solutions, a Tampa-based office technology dealership, which is Read More

Building A Successful Managed Services Business (Part 6 of a 6 Part Series) This article describes how to design an execution plan to successfully transform your company and sales organization to include strategic services such as managed print and/or managed IT deliverables. I Read More

The one constant in the IT industry – change – requires companies to constantly stay abreast of quick-moving innovations in both technology and practices. While this change can be disruptive and rapid, it also has a certain cyclical nature to it. In the current shift to cloud Read More