Solving a 50.7 Error with Clicking or Gear Grind Noise on the HP CP6015/CM6040MFP

You may run into a problem in which the fixing alienation gear could break due to a larger than expected number of alienation cycles (i.e. switching between power save and printing many time each day, power cycling often, etc). This occurs especially later in the product’s
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HP Futuresmart Printers. 33.02.01 Used Board/Disk Installed

A board (DC controller, formatter or interconnect) or disk (hard drive), solid state drive (SSD) or embedded micro media card (EMMC) with no data or existing data has been placed in the device. If you continue, existing data is permanently lost. This is a common screen to see
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HP CLJ M552/M553/M577 Print Quality/Poor Transfer

LPI has had a number of cases in which a broken tab (or tabs) on the secondary transfer assembly results in faded or washed-out print on either the right or left side of the page, or across the entire page in the case of both tabs broken. (Pic shown with both tabs correct, not
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Missing Colors on HP CP4025, CP4525, CM4540 MFP, M551, M570 MFP, M575 MFP, M552, M553 and M577 MFP

Missing colors have been reported on the above printer models. Printers diagnosed with the missing color are caused by the upper cartridge guide assembly being pulled out slightly from the front of the printer. When this occurs, grounding springs do not line up with toner
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Ghosting, smudging, or not fusing properly on “Plain” paper HP Enterprise M601, M602 and M603 Series

Issue Description: Poor fusing and smearing print when running normal 20-24lb printer paper (75-90gsm). Paper type identified as “Light” rather than “Normal” causing the fusing of the toner to weaken over long print jobs or on different quality papers. Identify if the Paper type
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Performing Cold Reset – HP FutureSmart Firmware

NOTE: Performing a cold reset will return the following printer settings back to factory defaults. This procedure is mostly used to default the network settings to DHCP (Dynamic Host Configuration Protocol) to have the printer automatically configure to a network – either on
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HP LaserJet Enterprise CP4025, CP4525, M651, M680MFP 13.20.00 Jam Right Door

The above listed printers may produce a 13.20.00 ‘jam in right front door’ error code. While there may be no paper visible, this is usually caused by a dislodged tray 1 pickup roller cover which disrupts proper positioning of the duplex refeed sensor flag. This can be determined
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HP LaserJet M3027, M3035, M4345, M5025 MFP, M5035 MFP, CM3530 MFP, CM6030 MFP, CM6040 MFP – Light Copies from ADF or Flatbed Scanner

With the above listed HP laser jet MFP printers reaching the age they are, LPI has seen an increase in cases where the copy output is lighter than the original – but yet print jobs are printing perfectly. This is basically do to dirty optics in the lamp within the flatbed
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HP LaserJet Enterprise M607/M608/M609, M652/M653, and MFP M631/M632/M633, MFP M681/M682 series – Unable to Connect using USB

Customers may call in describing that they are unable connect to their printer with USB. Typically, this occurs out of the box on a new install. This only occurs with Future Smart 4 firmware. Symptoms Unable to add the printer using the USB port on the printer Network
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HP FutureSmart Firmware – Partial clean function now available through EWS

Administrators can remotely perform a Partial Clean firmware reset from within the EWS.Administrators can remotely perform a Partial Clean firmware reset from within the EWS.This feature is critical for solution providers managing a remote printer. The remote Partial Clean allows
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HP Future Smart Firmware Printers

Monochrome Maintenance kit reset procedure LaserJet M600 series (M601, M602, M603, M604, M605, M606, M607, M608, M609) LaserJet M600mfp series (M630MFP, M631MFP, M632MFP, M633MFP) LaserJet 700 series (M712, M725MFP) LaserJet M4555 MFP HP maintenance kit count resets have
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HP Color LaserJet Enterprise M552/M553/M577. Print Quality / Poor Transfer

LPI has had a number of cases where a broken tab (or tabs) on the secondary transfer assembly which results in faded or washed out print on either right or left side of the page, or across the entire page in the case of both tabs broken. (Pic shown with both tabs correct/not
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HP Laserjet Pro M402, M403, M426mfp, M427mfp

Printer problem/issue Continuous “LOAD PAPER” message on control panel with cassette loaded. There has been an increase in occurrences where the actual “paper out” flag in the tray 2 cavity has broken – resulting in a continuous “LOAD PAPER” message on the control panel, even
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Print Quality Problems due to Toner Contact HP LaserJet P4015 series and M600 series

There has been in increase in cases where the above listed printer series having print quality issues due to a bent or stuck toner drum contact within the inner left side of the printer. The most common defect is usually referred as “circle” or “bubble print” with varying
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“Paper Jam in Rear Door” Message

HP Color Laser Jet CP2025, CM2320, M351, M451, M375, M475, M476 Printers. There has been an increase in cases where the above series printers have a constant paper jamming problem in the rear door in which in most instances escalates to a service call to have a technician first
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