December 25, 2017

Color 550, DCP700, J75, DC250, WC-7675, W-7775 Families, WC-7556, WC-7855 and WC-7970 Families We’ve looked at the rebuilding and repair procedures of quite a variety of drum cartridges in the pages of ENX over the years. Of late we’re seeing a number of important updates to the Read More

The above listed printers may produce a 13.20.00 ‘jam in right front door’ error code. While there may be no paper visible, this is usually caused by a dislodged tray 1 pickup roller cover which disrupts proper positioning of the duplex refeed sensor flag. This can be determined Read More

The one critical factor that is often overlooked is training for future needs. Most dealers train for their immediate needs and don’t worry about future needs. This is a very short-sighted perspective. The one critical factor that is often overlooked is training for future needs. Read More

For anyone charged with allocating marketing dollars, it can seem like an arduous and even dicey process to decide how much to spend annually, and on what. For some, it’s the autopilot response of last year’s budget, plus three to five percent. For others with limited marketing Read More

Any fast wind out of the north can propel a new trend. Trends are often created by accident when a business stumbles into a unique way of delivering solutions or recognizes inefficiency and take the time to get a little inventive. Knowing what trend to follow can be a little like Read More

Michael Cox is well aware of the challenge that lies ahead. As the president of IT Products and Solutions (ITPS), a sister company to Computer Parts Warehouse (CPW), Cox readily admits that if one were to poll 200 random office technology dealerships, most would admit they never Read More

It’s been less than 20 years since Frank Cucco started Impact Networking out of his home basement in the sleepy suburbs of Illinois with founding partners Dan Meyers and Nathan Robinson, armed with an employee staff of four. Even then, Cucco had a vision of becoming a $30 million Read More

Anyone who thinks the last 18-24 months have been uneventful for Lexmark International obviously has not been paying attention. The whirlwind of activity taking place with the manufacturer and provider of multifunction devices, supplies and accessories, MPS, solutions and Read More

As the calendar turns to 2018, all the players in our document imaging universe—the dealers, VARs, OEMs, managed service specialists, various product and solution providers, suppliers, etc.—are reminded that the only constant is change. The universe is shrinking through Read More