July 23, 2018

Solving a 50.7 Error with Clicking or Gear Grind Noise on the HP CP6015/CM6040MFP

You may run into a problem in which the fixing alienation gear could break due to a larger than expected number of alienation cycles (i.e. switching between power save and printing many time each day, power cycling often, etc). This occurs especially later in the product’s
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Promote for Success: Don’t Ruin Your Best Tech

At some point in almost every service manager’s career, the need to promote someone to the position of service supervisor arises. By the time we need to promote someone, we are normally so busy that we don’t have much time to invest in the process. What happens many times is we
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Define Who You Are: Creating an Effective Value Proposition

When talking to a prospect, what answer do you give when they ask, “What do you do?” This simple question can be tough to answer when you consider every aspect of your offering: hardware, software, supplies, and services. In the few seconds of attention we have with a prospect,
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Journey Toward XaaS Needs to be Traveled Gradually

Yesterday, I heard about a business model, with an amazing growth track, that sells herbs across the United States. They’re not just selling plants—they’re selling an amazing dining-and-food-prep experience by helping clients focus on the things they love to do without worrying
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Tomorrow’s Tools, Today: Konica Minolta Already Delivering on its Vision of the Future

Laura Blackmer is nothing if not practical. The senior vice president of Dealer Sales for Konica Minolta Business Solutions, who recently celebrated her six-month anniversary with the manufacturer, employs a laser focus on an objective that is simple, yet challenging. Blackmer
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From Marketing to MPS and Technical Service Prowess, Clover Services Group Offers a World Beyond Toner

When you’re the world’s leading remanufacturer of toner cartridges, such a designation can cast a large shadow over other product and service capabilities within your catalog. Clover Imaging Group isn’t in need of an AmEx or other calling cards to garner recognition in the
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Consistent Growth, Satisfied Clients and Employees: The Tale of Marco’s March to the Top

From the typewriter to the cloud, Marco has experienced the full range of technology waves throughout its 45-year history. The St. Cloud, MN-based dealership has grown to a dominant position within the office technology stratosphere, acquiring 37 dealerships since 2005 to push
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XaaS: Getting to the Heart of Everything as a Service, and the Plodding Journey Toward the Cloud

Try carving out a definition for everything-as-a-service (XaaS) as it applies to the office technology space and the dealers who serve it. It’s not an easy exercise. And its title alone suggests anything and everything a dealer can provide its clients on a monthly,
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