HP LaserJet Enterprise M607/M608/M609, M652/M653, and MFP M631/M632/M633, MFP M681/M682 series – Unable to Connect using USB

Customers may call in describing that they are unable connect to their printer with USB.

Typically, this occurs out of the box on a new install. This only occurs with Future Smart 4 firmware.

Symptoms

  • Unable to add the printer using the USB port on the printer
  • Network connectivity is unaffected

Recommended Action

  1. Connect via network cable and open the embedded web server.
  2. Browse to the Security tab and scroll down until Hardware Ports, as seen in the following image.
  3. Check both boxes and then click Apply.
  4. Add/install printer though USB.
About the Author
Printer Tech Tip is contributed by Laser Pros (www.laserpros.com). Email any questions to marketing@laserpros.com.
  • klockheed

    Thanks. I can’t believe they shipped them like this.