All Copy Products
Year Founded: 1975
President/Owner: Brad Knepper
Number of Employees: 400
Primary Vendors: Konica Minolta, Canon, Sharp, Toshiba, Muratec, Lexmark
Primary Solutions Offerings: MPS, document management, managed IT services, phone, backup, security, video conferencing.
Primary Leasing Partners: GreatAmerica, DLL, US Bank, Wells Fargo, Canon Financial
Approximate Yearly Revenue: $75 to $80 million
Fastest Growing Business Segments: Copiers and MFPs, IT division
Biggest Accomplishment of the Past Year: All Copy receives the Dealer of Excellence award from Konica Minolta, the most exclusive annual award given by Konica Minolta.
Why We Consider All Copy Elite:
- A reputation for good customer service. All Copy has been recognized as providing great customer service by Pros Elite 100. It considers itself a partner to its customers with the goal of growing together each year.
- Community involvement. All Copy employees volunteer their time to give back, donating to a number of charities. The company’s Win-Win Corporate Giving Structure encourages social responsibility. Recently over 30 employees volunteered their time to help deliver over 400 eye exams to people with no health insurance in an event with Inner City Health Center.
- Effective digital marketing. All Copy’s internal marketing team developed a pay-per-click campaign through Google Ads. The team researched the competition and the ads they deliver consistently rank number one in searches. Leads are converting at a rate of 10 percent with a 6 to 1 ROI in their cost to profit.
- Industry recognition. In addition to the Konica Minolta Dealer of Excellence award and Sharp’ Hyakuman Kai award, All Copy has made the Inc. Magazine Inc. 500 & 5000 and PROS Elite 100 lists. It has also been recognized by the Denver Business Journal as a Top 100 Private Companies and a Fastest Growing Private Company, and by the Denver Post as a Top Places to Work.
- Passionate support for the local communities. All Copy owns the property from which it does business in all the markets it serves to show its commitment to the local communities. It also sponsors local charitable events such as a golf tournament in support of veterans, provides time off for employees who donate their time to charitable causes and participates in many difference events throughout the year like food and clothing drives, gift giving at the holidays to families that cannot do it on their own.
Grand Rapids, MI
Year Founded: 1987
President/Owner: John Lowery
Number of Employees: 278
Primary Vendors: Ricoh, Canon, Oce, Samsung
Primary Solutions Offerings: OnBase, Microsoft, Square 9
Primary Leasing Partners: Great America
Approximate Yearly Revenue: $68.1 million
Fastest Growing Segments of Applied Imaging’s Business: Its Solutions groups which includes PrintSmart (MPS), DocSmart (document imaging), NetSmart (network support), ProTeam (high-volume production equipment/service), and BizSmart (facilities management). Applied Imaging also opened a branch facility in Ann Arbor to accommodate its growth in the Detroit Metro region. The growth has required Applied Imaging to purchase a new 63,000-square-foot building with close access to I-94.
Biggest Accomplishment of the Past Year: Maintaining the culture in the face of double-digit annual growth. It allows Applied Imaging to keep turnover extremely low and recruit the best people. The company developed a Culture Book and provided it to every employee. Staff submitted photos from events throughout the year and created memorable quotes that made each element of Applied Chemistry personal and more relevant.
Why We Consider Applied Imaging Elite:
- Its Applied Chemistry Culture. It allows employees to flourish and deliver on the value proposition promised in the marketing and advertising. In addition to a family-oriented environment where fun and community service are encouraged, Applied Imaging provides training, education, certifications, and opportunities for growth and advancement. Within it are 12 Elements of Success: Build Team Unity, Hit the Number, Fun, Community, Creativity, Knowledge, Dream, Family, Humility, Integrity, Success by Selection, and Service.
- Aggressive marketing. Applied Imaging’s marketing philosophy is frequency, consistency, and living up to and delivering on its positioning theme: Fast. Friendly. Amazing. Remaining aggressive with marketing and advertising solidifies the brand and communicates expanding services and capabilities. It also gives employees instant recognition whether they’re in a business or social situation.
- A production printer first. The most significant transaction for Applied Imaging was the placement of the first Ricoh New Pro C9110 in Michigan with one of the state’s largest commercial printers, ArborOakland Group. The placement occurred a week prior to Ricoh’s official launch of the Segment 6 color product. According to management at ArborOakland Group, the decision to select Applied Imaging was based on its statewide capabilities and admiration for Applied Imaging’s unique culture.
- Supporting the community. Applied Imaging supports the Art Prize event, an international art competition held in Grand Rapids each year, by printing tens of thousands of handouts and promoting it through radio advertising. It also features a different charity each month and employees are encouraged to donate at least $5 dollars each week in exchange for the opportunity to wear jeans on Wednesday. Employees are also invited to volunteer 10 paid hours per calendar year at an organization they are interested in. This includes groups of Applied Imaging staff members who are sent to volunteer during the workday twice per month at local nonprofits. In addition, one of Applied Imaging’s drivers delivers lunches once a month to local schools for children who cannot afford lunches.
- Partner and peer recognition. Applied Imaging was once again named one of the best companies to work for in both Western Michigan and Detroit Metro by the National Association of Business Resources. John Lowery, Applied Imaging’s owner/president, was named Ernst & Young’s 2016 Entrepreneur of the Year for the Michigan/Northeast Ohio region and is a finalist for the national award. Applied Imaging has also won the West Michigan Better Business Bureau’s Torch Award for Ethics (2015), the Ricoh Service Excellence Certified Dealer award (2016), and Ricoh’s National Award of Excellence.
Year Founded: 1995
President/Owner: Paul Hanna
Number of Employees: 200
Primary Vendors: Konica Minolta, Lexmark, KIP, HP
Primary Solutions Offerings: AnyDoc, BlueBeam, BlueDocX by Intellinetics, BlueProtect, BT Scan, BT Capture, eCopy, Equitrac, Filebound, Onbase, iManage, Objectif Lune PlanetPress and Print Shop Mail, Pagescope Netcare. Print Audit, PrintGroove, Prism DocRecord, Software Shelf Print Manager Plus
Primary Leasing Partners: DLL, US Bank, GE Capital, and CIT
Approximate Yearly Revenue: $50 million
Fastest Growing Business Segments: Professional services including IT, document management, business process improvement (97 percent growth 2013-2015), equipment sales (8.2 percent growth 2013-2015)
Biggest Accomplishment in the Past Year: Blue Technologies partnered with Konica Minolta to land several large national accounts including a $15 billion utility company, a $1 billion national real estate company, and a 389-machine, $1.4 million deal with one of North America’s largest industrial parts distributors. Blue Technologies is also proud of its philanthropic accomplishments, with President Paul Hanna winning the 2015 Our Lady of the Wayside – Starlight Guardian Humanitarian Award.
Why We Consider Blue Technologies Elite:
- Smart packaging of solutions offerings. Blue Technologies Smart Solutions (BTSS), which became a fully-owned subsidiary in September 2013, provides productivity solutions to clients in the education, legal, professional services, government, and corporate sectors. Blue has scaled these segments by creating custom solution offerings such as BlueProtect, a cost-effective IT solution that provides 24/7 remote monitoring, backup services, and live US-based help desk support; BlueDocX, a premise-based, turn-key ECM solution; BT Scan, software that improves workflow by automatically extracting information from a scanned document and routing it to a desired destination; and BT Capture, advanced data extraction software built for intelligent OCR.
- Branded Commitment to Excellence- Every Day program. Blue Technologies implements a reliable 5-point pledge that protects each customer guaranteeing quality product performance, product service, supplies, easy acquisition, and complete customer satisfaction. It applies to hardware, services, and solutions.
- High-touch marketing and promotion. Blue Technologies hosts the Grow Tech event, a collaborative forum for education and professional development regarding cutting-edge office technology solutions. Its Blue Prospecting (BP) program uses vertical market information in its CRM system to assist sales representatives in identifying incremental prospective customers to contact and sell to.
- Industry recognition. The company has won many awards, including Konica Minolta’s Pro-Tech Service Award, OfficeDealer Magazine’s Elite Dealer award, Hyland Software’s Diamond/Gold Reseller award.
- Commitment to employees and the community. Blue Technologies provides a number of continuing education options for its employees as well as training to improve service and product skills. The company also supports many local organizations and charitable causes including OhioGuidestone, which supports 23,000 local children and families in need.
EO Johnson Business Technologies
Year Founded: 1957
President/Owner: Mary Jo Johnson (Owner), Roger King (President)
Number of Employees: 270
Primary Vendors: Canon, Destroy It, Duplo, Fortinet, HP, Kodak, Lanier, Océ, Ricoh, RISO, PSI, Samsung, Standard, Toshiba
Primary Solutions Offerings: eCopy, EFi, Fabsoft, Fusion Pro, MBM, MSI, Objectif Lune, PaperCut, Print Fleet, PSigen, Square 9, Kaseya, VMWare
Primary Leasing Partners: In-house leasing
Approximate Yearly Revenue: $50 to $55 million
Fastest Growing Business Segments: Document scanning and conversion (34 percent average last three years), production printing (36 percent average last three years), software solutions (5 percent average in last three years), managed IT services (16 percent average in last three years)
Biggest Accomplishment of the Past Year: EO Johnson undertook two major systems changes in 2015: implementation of a Human Resources Information System (HRIS) program and implementation of a new phone system. Implementing its first HRIS was a major undertaking for a company with 270 employees and limited HR staff. Careful planning is credited for a successful launch. The new phone system not only brought advanced functionality to employees such as computer, calendar, and phone syncing, but customer alignment through a new phone queue system where customers immediately get to the right expertise to meet their needs. Amid the changes EO Johnson enjoyed continued year-over-year of record sales growth.
Why We Consider EO Johnson Elite:
- Focus on ethics and values. For company founder Emery (E.O.) Johnson, being honest and ethical in everything was a way of life and a guiding principle of the business he started in 1957. EO Johnson was named a 2016 Torch Award for Business Ethics and Integrity by the Better Business Bureau serving Wisconsin. In late 2015, EO Johnson developed formal Core Values that document the company’s foundational guiding principles and behaviors. The four core values are that the company is caring, trustworthy, has a customer vision, and offers stability. The company’s values are also behind EO Johnson’s many charitable contributions to the community.
- Successful leveraging of social media for sales. EO Johnson trains sales representatives to strategically use LinkedIn to generate leads. It teaches reps how to do advanced searching, use their connections to get introductions, find common interests with prospects, follow target companies, and participate in relevant communities.
- Industry recognition. EO Johnson has won many awards including the CompTIA Managed Print Trustmark, a top 35 ranking in the MSPmentor 501 Global Edition (Penton Technology) for three consecutive years, and the BEI Service/ENX Magazine – Office Technology Service Excellence award.
- Walks the walk on employee engagement. EO Johnson has a formal program called Ideas in Motion whereby employees can submit improvement ideas. An employee-led team evaluates the ideas and works with applicants to facilitate feasibility analysis and implementation of ideas, many of which have been fully implemented.
- Charitable giving. EO Johnson is a large supporter of the United Way in each of its local markets. The company also supports many local charities and provides time off for employees who do the same.
FlexPrint Managed Print Solutions
Year Founded: 2005
President/Owner: Frank Gaspari
Number of Employees: 200
Primary Vendors: Ricoh, Sharp, HP, Lexmark, Xerox, Kyocera, Samsung, Dell, Brother, Oki Data, Zebra
Primary Solutions Offerings: NSI AutoStore, OM Tool, EasyLink, FM Audit, , PaperCut, PrinterLogic, Equitrac, nQueue Billback, FollowMe Printing, KwikTag, DocRecord, Planet Press Suite
Primary Leasing Partners: US Bank, Wells Fargo, GreatAmerica, GE Capital
Approximate Yearly Revenue: $50 to $75 million
Fastest Growing Business Segments: FlexPrint’s national account portfolio of leading companies (53 percent)
Biggest Accomplishment of the Past Year: FlexPrint’s gain in market-share and exponential growth across the nation by supporting large national organizations. Accounts include many large national retailers, AMLAW 100 firms, Fortune 1000 companies, and large national healthcare providers.
Why We Consider FlexPrint Elite:
- National focus. FlexPrint’s business model for providing national managed print solutions allows it to bring complete visibility to document technology at an enterprise level. Consistent service, consistent processes, and consistent reporting/business reviews provide stability and visibility to its customers.
- Effective use of events to build the sales pipeline. For each conference, FlexPrint builds a customized drip marketing program that gains the attention of key targets. That program includes survivor packets, FedEx letters, various comedic gifts, and post cards sent weekly up until the show event. Special VIP invitations to cocktails and dinners are sent throughout the conference dates.
- Ability to land large accounts. FlexPrint’s three biggest wins of the past year include the largest owner and operator of inpatient rehabilitative hospitals in the U.S., one of America’s largest supermarket chains, and a Fortune 500 corporation that is North America’s largest provider of alternative collision auto parts.
- Local and national recognition. Awards that FlexPrint has won include 101 Best & Brightest Business To Work For (both in Arizona and Illinois 8th consecutive year), Best Places to Work (both in Arizona and Illinois 8th consecutive year), Inc. 500/5000 Fastest Growing Companies (7th consecutive year), Selling Power’s National 50 Best Companies To Sell For, and CRN Solution Provider 500 (3rd consecutive year.)
- Giving back to the community. FlexPrint’s support of and donations to charitable events and causes include an annual golf tournament to support local non-profits, volunteer work at various non-profits, and financial contributions to national campaigns.
Impact Networking, LLC
Lake Forest, IL
Year Founded: 1999
President/Owner: Frank Cucco
Number of Employees: 280
Primary Vendors: Konica Minolta, Kyocera, Muratec, Kip, Bowe Bell and Howell, Lexmark
Primary Solutions Offerings: DocuWare, Obectif Lune, Kofax, Nuance, Square 9, PaperCut, Darwin VDP Software, Planet Press Suite, Printshop Mail, Via Works, Marketo
Primary Leasing Partners: GE, Key Leasing, EverBank
Approximate Yearly Revenue: $55 to $60 Million
Fastest Growing Business Segments: Impact has maintained 27 percent year-over-year growth across the board every year since it was founded. The company has seen significant growth in document management (270 percent in past three years) and managed IT (1,372 percent since 2014).
Biggest Accomplishment of the Past Year: In August 2016, Impact Networking was named a Lexmark Platinum Partner. Platinum Partnerships are awarded to organizations that demonstrate expertise in Lexmark Enterprise Software solutions and consistently achieve specified revenue targets. Impact is currently the sole Platinum-level partner in Illinois.
Why We Consider Impact Networking Elite:
- A one-source business model. Impact Networking has an unusually wide range of offerings, including MPS, digital office equipment, managed IT, and marketing solutions. This model frees up clients’ time and resources so that clients can focus on their business goals.
- Emphasis on the right culture to drive service quality. Impact believes that quality of service is a direct reflection of the person performing that service. It maintains a company culture that fosters professional growth and allows its employees to thrive. Employees are rewarded for a job well done and take that positive energy directly to the client. Some employee perks are department days out, company banquet, picnic, dog friendly offices, free coffee, trip contests, bonuses and an All Company Trip to a tropical destination if Impact meets its annual goal.
- Effective in-house use of sales and marketing automation. Impact recently purchased Marketo. Marketo automates and provides tracking metrics for web landing pages, email, events, and social media. Because Impact uses Marketo in-house, it brings more credibility to clients interested in the solution.
- Partner recognition. Some of the awards Impact has won: Kyocera Diamond Premier Award, Total Solutions Provider Plus Certification, and Elite Dealer Sales Award; Konica Minolta Pro-Tech Service Award of Excellence, Outstanding Achievement Award, and Dealer Top Revenue Growth; DocuWare Platinum Partner Status and Diamond Club Members; CRN’s Top 500 Solutions Partner, INC 5000, 101 Best and Brightest Companies to Work For; First Place Chicago Tribune Top 100 Workplaces.
- Support for worthy causes. Impact Networking sponsors several organizations including Letters to Santa, which purchases Christmas gifts for needy children; Latino Community Development, which provides the Latino community with tools and resources to empower themselves; and Bosma, which provides job training and employment services for the blind and visually impaired.
LDI Color ToolBox
Year Founded: 1999
President/Owner: Jerry Blaine
Number of Employees: 250
Primary Vendors: Canon, Sharp, Samsung, Toshiba, HP, 3D Systems, 3DP
Primary Solutions Offerings: Nuance eCopy, Equitrac, Copitrak, and Autostore; EFI; IPRO; MaxxVault; Creo; CGS|Oris; Onyx; Sepialine; PaperCut
Primary Leasing Partners: DLL, EverBank, Canon Financial Services
Approximate Yearly Revenue: over $65 million
Fastest Growing Business Segments: MPS, production print, pro A/V, managed IT
Biggest Accomplishment of the Past Year: LDI has engineered a 2020 plan that focuses on its people, which it considers its most valuable asset. The plan has individual and corporate goals that allow the company to achieve at the highest levels.
Why We Consider LDI Elite:
- An independent multi-line status. LDI can match component to task and choose from a wide array of solutions for our clients.
- Leveraging what it sells in its marketing. LDI’s emphasis on color graphics and production print allows LDI to offer high-quality, affordable print options. To help drive home that message, LDI’s new line of marketing collateral and brochure-ware is produced in-house.
- Effective use of business networking and streamlined vertical marketing approach. LDI takes its messages directly to local associations and chambers of commerce. It also presents LDI Solution Seminars, educational sessions hosted the company’s well equipped, strategically located showrooms and conference facilities.
- A culture that promotes loyalty. Thirty-three of LDI’s first 35 employees still work for the company after 17 years. The children and other family members of those employees have been mentored or interned at LDI offices.
- Community support. LDI has won numerous awards and recognition for its social outreach, sponsorship of community projects, and work with people with disabilities. LDI management and representatives sit on the boards and committees of many local institutions and charities. The company has made monetary and equipment donations to many worthy causes.
Year Founded: 1986
President/Owner: Jim Loffler
Number of Employees: 468
Primary Vendors: Canon. Konica Minolta, Xerox, Océ, HP, Lexmark, NEC, ShoreTel, GBC, Duplo, Pitney Bowes
Primary Solutions Offerings: MPS, IT solutions, VoIP phones, on-site Managed People-Based services
Primary Leasing Partners: US Bank, GreatAmerica
Approximate Yearly Revenue: $93 million
Fastest Growing Business Segments: MPS (115 percent 2013 to 2015), Copiers and printers (45 percent 2013 to 2015), Loffler Management Solutions (15 percent 2013 to 2015)
Biggest Accomplishment of the Past Year: Growth equally balanced organically and through acquisition. This includes the acquisition of a local IT company, Clear North Technologies, which brought Loffler’s suite of IT offerings to the next level.
Why We Consider Loffler Companies Elite:
- One-stop shopping for integrated solutions. Because Loffler offers a wide range of products—printers and copiers, MPS, IT services, on-site managed services, telephones, and workflow solutions—it can provide all of a client’s technology and services needs on a single invoice.
- Core values that place the customer first. Loffler hires only those who are committed to and capable of delivering on the Loffler philosophy of exceeding partner and customer expectations. Local clients receive a high level of customization, attention to detail, and an all-hands-on-deck approach.
- A comprehensive marketing strategy. Loffler takes every opportunity to get its message to customers and prospects, including through its website, collateral, radio, and signage. The Loffler brand is also visible on the scoreboards at multiple Twin Cities area sporting events including the Minnesota Timberwolves, Vikings, and Wild. A new inbound marketing functionality will create a stronger web presence and bring in more sales ready leads.
- Industry and partner recognition. Recent awards include the Inc. 5000 Fastest Growing Privately Held Companies in America, Konica Minolta Pro-Tech Certified (9 years), Minneapolis Star Tribune Top Workplace (2011-2016), Minnesota Business 100 Best Companies to Work For (2012-2015), Minneapolis St. Paul Business Journal Best Places to Work, Top Women in Finance: Marsha Ackerman, US Bank Elite Partner Award, and BEI Diamond Award for Service Excellence.
- Commitment to local communities. In 2015 Jim Loffler was named a Community Connection Director to conceptualize, develop, and facilitate projects related to Loffler’s commitment to the community. The Director established the Helping Hands team, which meets monthly to plan community-related events in which Loffler employees participate. Loffler and its employees donate money and their time to many organizations including American Cancer Society, Vikings Children’s Fund, Ronald McDonald House, Susan G Komen Race for the Cure, Feed My Starving Children, Catholic Charities, Memorial Blood Centers and many more.
Year Founded: 1998
President/Owner: Darren Metz
Number of Employees: 310
Primary Vendors: Konica Minolta, Canon, Kip, HP, Kodak, Mutoh
Primary Solutions Offerings: M-Files, PaperCut, PSIGEN & Kofax, ScanPath Desktop / eCopy
Primary Leasing Partners: Wells Fargo, NovaWells Leasing
Approximate Yearly Revenue: $70 million
Fastest Growing Business Segments: MPS, Document Solutions
Biggest Accomplishment of the Past Year: Creating NovaCopy’s Memphis LEED Gold-certified, 27,736 square-foot office in 2015 that is environmentally friendly and energy efficient. It was also selected for a pilot program, which it successfully completed and subsequently won an award for its LEED certification and innovation.
Why We Consider NovaCopy Elite:
- A one-stop shop for customers. The NovaCopy sales teams are trained in countless customizable solutions that help each company succeed. The entire customer experience is priority #1 – from an online customer account portal for each customer to a live person either on chat or on the phone ready to assist at moment’s notice.
- A focus on marketing innovation. Marketing has always been an integral part of NovaCopy’s business, and it makes effective use of the latest tools. The addition of Chat on all web sites has opened up a quick and effective way for customers to interact with NovaCopy’s Hotline staff. Marketing Automation has enabled marketing staff to track and react to online requests, e-mail blasts, and leads in a more effective manner. The company is expanding social selling into the daily sales life of its teams.
- Local and partner recognition. NovaCopy has been named one of the 101 Best and Brightest Companies to Work for in the Nation, a Top 100 Places to Work (Dallas and Nashville), one of the fastest 50 growing businesses in Nashville, a 10-time Inc. 500/5000 Hall of Fame winner, and a Konica Minolta PRO Tech Dealer and Top Production Print Dealer.
- Commitment to employees. NovaCopy provides generous benefits and perks to its team, including retirement programs and annual Team Leader trips to exotic locations.
- Community support. NovaCopy donates equipment, money, and time to local non-profits and charitable events. Each branch sponsors events from walkathons to food drives, and some staff members serve on the boards of local charity groups and other community organizations.
Year Founded: 1965
President/Owner: Barry Clark, CEO
Number of Employees: 238
Primary Vendors: Konica Minolta, Ricoh, Cisco, HP, Lexmark, Muratec, Riso, KIP, Samsung, Sharp, Cisco
Primary Solutions Offerings: ContentVerse, Prism, PaperCut
Primary Leasing Partners: GreatAmerica, US Bank
Approximate Yearly Revenue: $75 million
Fastest Growing Segments of Business: Imaging hardware (14.3 percent YoY), IT (16.8 percent YoY), imaging aftermarket (26.4 percent YoY), security, Digital COPS (107.3 percent YoY)
Biggest Accomplishment of Last Year: Perry acquired another large dealer, increasing its geographic footprint. It also went live on a new ERP system. The move to SAP B1 (FORZA) took 12 months and went live on April 1.
Why We Consider Perry ProTECH Elite:
- Empowered employees. Perry proTECH team member are empowered to correct errors or challenges with clients and provide instant gratification to clients. This has helped Perry make the Elite 150 of CRN’s 2016 Managed Service Provider 500 and earn partner awards from Konica Minolta, ProMedica, and Cisco.
- A successful diversification strategy. Perry offers a diverse portfolio of services including print, networks, managed services, physical security, network security, and forensic security. Perry is transforming from a print company to a security company with its Digital COPS division, from protecting documents and data as well as people and property. That division landed a deal worth $30 million over five years this year.
- Commitment to employees. Perry is 100 percent employee owned. Team members can earn another 25 percent on top of their W2 wages, and it is not a match. The team member pays nothing. The employee ownership components allow for Perry to attract and retain talent. Perry was recognized in 2016 by the Toledo Blade as a Top 100 Workplace.
- Industry recognition. Perry has won many awards over the last few years, including CRN’s Elite 150 in the Managed Service Provider 500 list, Konica Minolta’s Pro-Tech service award, the ESOP Group Excellence Award, and the Annual Award for Communications Excellence for several years running.
- Community support. Perry has a volunteer time off (VTO) program for employees who want to invest up to eight hours a year to a charity. The intention is to give back and support the community. Perry also recognizes that participating in these sorts of activities enriches the lives of its employees.
Year Founded: 1985
President/Owner: Ben Russert (owner), Brad Cates (president and CEO)
Number of Employees: 250
Primary Vendors: Konica Minolta, Lexmark, Toshiba
Primary Solutions Offerings: Hyland, IDI, ACDI, NewWave/Kofax
Primary Leasing Partners: US Bank, GE, DLL
Approximate Yearly Revenue: $45 to $55 million
Fastest Growing Business Segments: Service and supplies (16 percent), MPS (45 percent), office equipment (45 percent), technology solutions (20 percent)
Biggest Accomplishment of the Past Year: Achieving and maintaining an overall business growth of 45 percent while maintaining an NPS score of 90 or higher
Why We Consider Prosource Elite:
- A diverse portfolio that stays ahead of the curve. For example, Prosource’s MPS program embodies a proprietary five-step assessment process that includes qualification standards and guidelines for the Prosource sales team to use when assessing a prospective customer. To enhance its technology solutions offerings, Prosource acquired Alternative Computer Technology (ACT) and hITech in 2015. These acquisitions added best-in-class Internet security services to its portfolio.
- Steady geographic expansion. In 2015, Prosource also acquired Aaron’s Business Solutions in Huntington and Charleston, West Virginia. Aaron’s Business Solutions provides state-of-the-art office technology and services to small to large businesses in the West Virginia, Southeast Ohio, and Eastern Kentucky regions. Prosource acquired Technology Geeks out of Dayton, Ohio to expand its managed IT offering north of Dayton.
- Branding the customer experience. Customers can see Prosource’s passion for serving its customers through its TotalPro Experience program, which pledges excellence and commitment to quality service and improving its customers’ businesses. TotalPro Experience is a six-step approach to identifying customer document needs and exceeding their expectations, and is backed by a guarantee. The company’s TotalPro Attention program sets an escalation process for resolving critical issues.
- Visibility in and commitment to the communities it serves. Prosource has partnered with many athletic teams and venues in their communities including the Cincinnati Bengals, the University of Dayton Arena, the Kentucky Speedway, and Marshall University. The company also partners with several organizations including providing Christmas gifts to children at an orphanage and mentoring services through the Adopt a Class program.
- Commitment to employee success. To make Prosource a great place to work and to foster a culture that encourages team members to build their skill sets, Prosource provides on-site onboarding training, professional development opportunities through Prosource Academy, and personal development courses. Programs that reward high performance and programs that encourage team members to give back to the community also help make Prosource a great place to work.
Systel Business Equipment
Year Founded: 1981
President/Owner: Keith Allison
Number of Employees: 255
Primary Vendors: Ricoh, Konica Minolta, HP, Panasonic, Lexmark
Primary Solutions Offerings: Doc Record, PaperCut, Autostore, Equitrac, Square 9
Primary Leasing Partners: DLL, US Bank
Approximate Yearly Revenue: $55 million
Fastest Growing Business Segments: Local and federal government business, production print
Biggest Accomplishment of the Past Year: Systel had a record year due in part to the opening of its125,000 sq. ft. distribution and service center, which includes a spacious warehouse, product demonstration area, and meeting and conference rooms for sales meetings, events, etc., near its corporate office.
Why We Consider Systel Elite:
- Focus on customer satisfaction. Systel averages a 2.5-hour response time with a 4-hour guarantee, reflecting its commitment to rapid response. If the customer is not satisfied with its equipment, Systel will replace it with different equipment of comparable value. Enhancements to Systel’s customized billing and reporting capabilities improve account management for every customer and machine in the field. Closely monitoring productivity and performance reduces printing costs throughout an account.
- State-of-the-art web presence. In March, Systel launched a new website that more effectively tells the company’s story and provides new services to customers. A company blog and news page informs customers and visitors of the latest happenings within the industry and Systel, adding a layer to its branding portfolio. An e-info customer login portal allows customers to place service calls, order supplies, and pay online with the click of a button. A customer e-newsletter followed the website in April and serves as another way to effectively communicate with customers and prospects. A social media strategy supports both the website and e-newsletter.
- Industry and community recognition. For the last six years, Systel earned spots on the North Carolina’s Top 100 Private Companies list and the Inc. 500/5000 list for fast growing companies in the US. Systel was recognized by HP as one of the Top MPS Partners in the United States earning the HP Best in Class award, given to only 10 partners. In early 2016, Systel also received HP Platinum Partner status as well as being acknowledged as a Qualified Supplies Partner. The company was honored with the 2016 Konica Minolta Pro-Tech Service Award, the Ricoh RFG Circle of Excellence Award for 2016 and the 2015 DLL Platinum award.
- Commitment to employees: Systel is proud of the fact that it still provides a matching 401K program to its employees and continues to focus on improving employee benefits making them more competitive and favorable each year.
- Commitment to philanthropy. Systel donates money, equipment, and volunteer work to many causes and events in the areas it serves, including scholarships at local colleges and universities.
TGI Office Automation
Year Founded: 1964
President/Owner: Frank Grasso
Number of Employees: 400
Primary Vendors: Toshiba, Lanier/Ricoh, Lexmark, Riso, HP, Franco Postalia, Pitney Bowes
Primary Solutions Offerings: DocuWare, Square 9, Drivve, PPDM/ReRite, PaperCut, FM Audit, Contango, Fabsoft, LinkWare, Go Formz
Primary Leasing Partners: DLL, CIT, GE, EverBank, Wells Fargo
Approximate Yearly Revenue: $90 million
Fastest Growing Business Segments: Equipment sales continues to be the largest portion of the business and continues to grow. Solutions and MPS often exceed 20 percent annually
Biggest Accomplishment of the Past Year: TGI opened a location in Cherry Hill, NJ, to better serve customers in the tri-state area. TGI is also proud of the solution it built for a children’s autism organization to modernize and automate its business operations and processes.
Why We Consider TGI Elite:
- An optimized marketing approach. TGI focuses on drip marketing to reach prospects and customers at the right time in the buying cycle. The company uses the email marketing tool Click Dimensions, which is tied in with Microsoft Dynamics CRM so they can learn what interests prospects on the TGI website and emails.
- Geographic expansion that strengthens coverage of its territory. TGI opened a location in Cherry Hill, NJ. The 6,125-square-foot facility serves as a sales center with a state-of-the-art technology portal showcasing TGI’s latest business solutions. TGI now has 10 locations in Brooklyn, NY; New York, NY; West Caldwell, NJ; Melville, NY; Woodbridge, NJ; Red Bank, NJ; Cherry Hill, NJ; Shelton, CT; Boca Raton, FL; and Pompano Beach, FL.
- Industry recognition. TGI was honored as Toshiba’s Top Dealer Nationwide. Other awards include Lanier’s Top Dealer in the Nation, Toshiba’s Pro Masters Service Award, Lanier’s National Service Excellence Award, Lexmark’s Top Performer Award, and DocuWare’s Diamond Club Partner Award. TGI was also awarded ImageSource Magazine’s 2016 Perfect Image Award for Outstanding Leadership in Business Transformation after its entry was peer-reviewed.
- Commitment to employees. TGI continually promotes from within and recognizes employees for tenure. Many have been with the company for decades, having started at the ground floor and moved into leadership roles. It also hosts events to award employees for outstanding service and tenure.
- Community Involvement. All 10 of TGI’s locations were Toys for Tots drop-off locations, which have resulted in more than 3,000 toys being donated. With support from TGI, the United Cerebral Palsy of New York City’s 14th Annual Golf Tournament raised over $200,000. TGI sponsored the Broward Children’s Center’s Annual Miles for Smiles Walk & Festival to raise more than $60,000 for the medical and educational services provided by Broward Children’s Center.