Year Founded: 1986
President/Owner: Shane Sloan
Number of Employees: 160
Primary Vendors: Sharp, Ricoh, Konica Minolta, Lexmark, HP
Primary Solutions Offerings: PaperCut, Square 9, Drivve, Microsoft, Notable Solutions
Primary Leasing Partners: GreatAmerica, DLL, US Bank, Wells Fargo
Approximate Yearly Revenue: $35 to $40 million
Fastest Growing Business Segments: IT solutions and services, print solutions, document imaging, and telecommunications all experienced double-digit growth over the past year
Biggest Accomplishment of the Past Year: Access received the 2015 Sharp Dealer Excellence Award at the Sharp National Dealer Meeting, one of only two provided in the nation. Access Systems also won the Ricoh Revenue Growth Award at the annual Convergence convention in Las Vegas.
Why We Consider Access Systems Elite:
- Strength in IT services. Access considers IT the backbone of the company. Its customers like having one number to call for all technology solutions. The company has built a local, innovative network operations center to provide good service.
- Effective use of social media. Access uses social media to recruit and attract candidates for open positions by sharing articles and pointing out the advantages of living in the Midwest. The company also engages with vendors and communities via Twitter, Facebook, and LinkedIn.
- Partner recognition. In addition to the awards from Sharp and Ricoh, Access has been named Microsoft Gold Certified Partner. Microsoft Silver Data Center/Hosting/Identity & Access/Small & Mid-Market Cloud Solution, and GreatAmerica Prestige Dealer.
- Great employee support and incentives for performance. Access prefers to promote from within and keeps employees’ skills current through training and certification programs. Top performers earn a yearly all-expenses paid vacation to a tropical location.
- Support for the local community. The company’s Access Cares program provides monthly volunteering events for local non-profits. It also donates to a different local non-profit each month through Amazon Smile. Last year, the company donated over $40,000 to 45 non-profits.
Adams Remco, Inc.
South Bend, IN
Year Founded: 1945
President/Owner: Don Carlile
Number of Employees: 150
Primary Vendors: Toshiba, Savin, Lexmark, HP, Riso, MBM, Martin Yale, GBC, Epson
Primary Solutions Offerings: PaperCut, Print Releaf, Toshiba, Savin, and Lexmark embedded solutions; Kofax and FileBound document management solutions
Primary Leasing Partners: US Bank, GreatAmerica, Capital Advantage, Team Financial
Approximate Yearly Revenue: $20 to $25 million
Fastest Growing Business Segments: FileBound solutions, MPS, Digital Signage
Biggest Accomplishment of the Past Year: Development of a digital signage program.
Why We Consider Adams Remco Elite:
- Expertise in multiple offerings. Adams Remco offers a one-stop solution for a wide range of products and services including MFPs, MPS, digital signage, and document management.
- Willingness to take a risk in a new market. Adams Remco is proud of the success it has had with its new digital signage business.
- Partner recognition. The company has been given the Savin Service Excellence award for the past two years.
- Giving back to the community. The company makes donations to the local Humane Society, local schools, Goodwill Industries, and the Shop with a Cop program.
- Family approach to business. Adams Remco is family owned and its employees feel they are part of a family. Many of them have been with the company for a long time.
Advance Business Systems
Year Founded: 1964
President.Owner: Jeff Elkin
Number of Employees: 170
Primary Vendors: Ricoh, Savin, Canon, KIP, Kyocera, Samsung, Panasonic
Primary Solutions Offerings: Treeno, DocuWare, eCopy, LincWare, MBM, PaperCut, Dell, EFI, Objectif Lune
Primary Leasing Partners: 95% In-house Advance Business Systems & Supply Company (ABSSCO)
Approximate Yearly Revenue: $35 to $40 million
Fastest Growing Business Segments: Managed IT services
Biggest Accomplishment in the Past Year: Opening a new IT Command Center, a state-of-the-art command center for the network services and managed IT services teams. This environment acts as a cutting-edge work center for our employees and a meeting center to share capabilities in information technology with customers and prospects.
Why We Consider Advance Business Systems Elite:
- Effective Approach to managed IT services. Advance’s IT Command Center is a central hub that remotely monitors managed IT customers’ IT infrastructure. Advance has on-boarded 350 managed IT users to date. The company focuses on organizations where IT is 100 percent mission critical and technology is a competitive differentiator.
- Successful extension of print business. Advance’s mobile print and document management tool offerings have been a large area of growth over the last three years. Advance handpicks its products from a variety of manufacturers to provide customers best-in-class options to support their businesses.
- Qualified, up-to-date service team. To support a diverse portfolio, Advance ensures its service team stays up to date on the latest models and upgrades through its own dedicated manufacturer certified, on-site training center. Trainers oversee a weekly training curriculum consisting of product launches, technical updates, and practice workshops so technicians are prepared to handle any situation they may encounter in the field.
- Thought leadership. Advance has published several advertorials in publications such as Baltimore Business Journal, Bloomberg BusinessWeek, Entrepreneur, Forbes, Fortune, and Money magazines. They spotlighted issues that businesses face regarding IT, such as mobile device management, cloud considerations, and backup and disaster recovery.
- Support of local non-profits. Advance is proud to support a number of Maryland-based organizations including The ARC of Baltimore, the Maryland School for the Blind, and the Upper Chesapeake Health Foundation.
Braden Business Systems, Inc.
Year Founded: 1989
President/Owner: David Braden
Number of Employees: 93
Primary Vendors: Konica Minolta, Kyocera, Dell, RISO, Microsoft, Apple, Cisco, Meraki, EMC, Aruba
Primary Solutions Offerings: PaperCut, Square 9, Dispatcher Phoenix, Nuance, Unity, Pagescope, VMware, Veeam, Microsoft, Kyocera Apps
Primary Leasing Partners: DLL, Leaf, Wells Fargo/GE, US Bank, Marlin
Approximate Yearly Revenue: $30 million
Fastest Growing Business Segments: Managed IT services (100 percent), MFP software solutions (30 percent)
Biggest Accomplishment of the Past Year: Braden has implemented and grown its IT services division to the point where it is constructing a new building. The company also acquired a leading Chicago Kyocera dealership in July 2016 to expand its geographical footprint in the Midwest.
Why We Consider Braden Business Systems Elite:
- Hiring and developing the right people. Braden continually invests in its people to ensure that it always offers the most forward thinking and prudent strategies, products, and services to its customers. Each addition to the team must fit the company’s ethics and do-the-right-thing mentality.
- Focus on service metrics. Braden tracks its service delivery in every division using a variety of metrics. The most important comes from real time customer surveys. Braden regularly scores a 97 percent customer satisfaction rate and are striving toward 100 percent.
- Marketing initiatives. Braden has launched a new website and implemented aggressive social media, search engine optimization and inbound marketing strategies to capitalize on online awareness and traffic. It also highlights team members and its new building project every Friday online.
- Industry and partner recognition. Braden has received the 2016 National Perfect Image Award from Image Source, the 2016 Pro-tech Service Award from Konica Minolta, and the 2016 Largest Indianapolis Office Equipment Dealers and Largest Indianapolis Technology Providers from the Indiana Business Journal.
- A culture of giving. Braden has a nearly 30-year legacy of giving back to its community. It provides time and financial support to many organizations, including a yearlong food drive for a local food bank.
Cannon IV, Inc.
Year Founded: 1974
President/Owner: Jerry Jones
Number of Employees: 50
Primary Vendors: HP, Lexmark, Toshiba
Primary Solutions Offerings: PaperCut, Lexmark Enterprise Software/Perceptive ECM
Primary Leasing Partners: GreatAmerica
Approximate Yearly Revenue: $15 to $25 million
Fastest Growing Business Segments: MPS
Biggest Accomplishment of the Past Year: Cannon IV was once again named one of the Best Places to Work in Indiana.
Why We Consider Cannon IV Elite:
- Continuously improving how it does business and solves customer problems. Cannon IV takes a consultative approach to understand and solve customer problems, as demonstrated in client case studies it has produced. The company uses customer satisfaction surveys to keep improving how it does business.
- Strength in higher education. Cannon IV has had several significant wins recently with large universities.
- Industry and community recognition. Cannon IV has recently received these awards: 2016 Best Places to Work in Indiana, 20 Most Promising Managed Print Solution Providers, and Lexmark Top Enterprise Software Reseller.
- A strong company culture. Cannon IV works to create a family atmosphere and encourages teamwork across all departments. Employees are empowered to make decisions and bring new ideas to the table. The company takes care of its employees when they are in need.
- Local giving. Cannon IV has a Charity Committee that raises money for various community needs. Recent examples include inner city schools and churches.
CBE Office Solutions
Year Founded: 1993
President/Owner: Tarek Hafiz President/CEO
Number of Employees: 140
Primary Vendors: Sharp, Ricoh, Canon, Oce, Samsung, Francotyp-Postalia
Primary Solutions Offerings: Print Audit, Webiplex, Docupeak, Laserfiche, Prism Software, Nuance, uniFLOW, PaperCut
Primary Leasing Partners: DLL, Wells Fargo, Canon Finance
Approximate Yearly Revenue: $35 million
Fastest Growing Business Segments: IT services. In 2015, CBE purchased Qlan, a 20-plus-year-old local IT company. All 18 Qlan employees have remained after the transition. Qlan specializes in managed services, networking data protection, software solutions, internet services, training, and all the IT transactions that a traditional copier company needs to be able to implement. Both CBE and Qlan have gained new customers from the core base of each company.
Biggest Accomplishment of the Past Year: CBE employed people, paid vendors, supported community activities, and made a profit. CBE’s growing staff has been able to pay for itself by improving customer satisfaction and profitability.
Why We Consider CBE Elite:
- A single source provider of both front and back office business needs. The CBE sales, integration staff, and IT are able to offer customers a labor saving solution that will normally pay for itself in 6 to 12 months of usage.
- A culture of trust and caring. The CBE company culture embraces a cross-cultural respect and acceptance of the Southern California community. Its long-term relationship with clients and referrals from these clients create a trusting business relationship. CBE takes pride in its three-decade history of taking care of clients, employees, vendors, business partners and community.
- Strong social media marketing program. CBE hired a social media specialist, in part so the company can reach out to the mobile, highly connected emerging Gen X and Millennial workforce. The Social Media Specialist also arranges and supports Lunch & Learns, Tech Open Houses, end user training programs, and special in-house promotional functions.
- Partner recognition. CBE has earned numerous awards including 2015 – 2005 recipient of the Sharp Hyakuman Kai Award; 2015 – 2010 Ricoh Partnership Award for Outstanding Sales
- Performance; 2015 – 2000 One of the ‘Fastest Growing Sharp Provider in the Western Region’; recognized by Sharp for the 15th consecutive year.
- Support for the local community. CBE donates 5 percent of profits back into the local community, including non-profits, youth sports teams, and food banks.
Centric Business Systems, Inc.
Owings Mills, MD
Year Founded: 1990
President/Owner: Rick Bastinelli
Number of Employees: 220
Primary Vendors: Sharp, Ricoh, Kyocera, HP
Primary Solutions Offerings: digital workflow, facilities management, fax server, print for pay
Primary Leasing Partners: DLL, US Bank
Approximate Yearly Revenue: $45-$50 million
Fastest Growing Segments of Business: Healthcare, solutions services
Biggest Accomplishment of Last Year: Centric maintained significant growth in all aspects. It achieved $50 million in revenue, grew to more than 220 employees with 32 managers, acquired three new hospital systems, grew the service leadership team from three to nine, and added 10,000 square feet to its corporate headquarters.
Why We Consider Centric Business Systems Elite:
- Consistent growth. Centric has experienced a 36 percent increase in revenue over the past three years through organic growth, acquisition, geographic expansion, and more solutions services.
A strong value proposition for its customers. Centric has leveraged its size to hire dedicated specialists who provided the expertise required to support its sales team with software, production, vertical markets, wide format, and facility management. It also has the buying power to offer attractive pricing. Centric has the resources and capacity to offer a full range of hardware, software, support, and managed service solutions.
- Responsiveness to customers. Centric has adopted a company culture, called the CustomerFIRST program, based on commitment to customer satisfaction. It consists of three major principles: responsiveness, communication, and ownership. In addition, Centric’s 14-person Customer Care Center is equipped with three 70-inch television monitors where dispatchers can track and monitor service technicians via GPS locations and effectively dispatch service calls. Centric guarantees a four-hour response time, and each technician calls every customer within two hours to clear or confirm the call. Employees are rewarded for providing exceptional customer experiences.
- A consultative approach. As part of its MPS Program, Centric offers its “Quick View” process, which walks the customer through an eight-step consultative approach to gather information and effectively present recommendations to maximize efficiency in a print environment.
- Giving back to the community. Centric staff both supports and serves on local non-profit boards such as the Living Classrooms Foundation, Johns Hopkins Bayview Safety Advisory Board, the Johns Hopkins Board of Trustees, and the Stella Maris Advisory Board. Every holiday season, Centric conducts a toy drive for the Toys for Tots. Centric donates over 5 percent of annual profits to local and national charities and non-profits.
Commonwealth Digital Office Solutions
Year Founded: 1977
President/Owner: Mike Sarelson
Number of Employees: 73
Primary Vendors: Konica Minolta
Primary Solutions Offerings: Square 9, Konica Minolta
Primary Leasing Partners: First Fidelity (in-house), DLL, Everbank, Wells Fargo
Approximate Yearly Revenue: $20 million+
Fastest Growing Business Segments: Production print, document management solutions
Biggest Accomplishment of the Past Year: Expanding Commonwealth Digital’s production print, managed network services, document management services efforts, increasing sales by 8 percent and profitability by 32 percent.
Why We Consider Commonwealth Digital Office Solutions Elite:
- Ability to hold onto customers. The vast majority of Commonwealth Digital’s customers have been with them for many years. Customers see the same salesperson, same technician, and the same admin year after year. These long-term relationships are the result of good communication, proactive service, and effective problem solving.
- Ability to hold onto employees. Commonwealth Digital’s average employee tenure is 24 years. After a certain annual profit level is achieved, employees with the exception of the executive staff and sales get 50 percent of all corporate profit in bonuses. This year’s bonus projection is $400,000 to be shared by 57 employees.
- Community and partner recognition. The company has earned the Washington Post Top Workplace and Konica Minolta Pro-Tech awards for the past two years.
- In person promotions with well-executed follow-up. The company hosts six in-house shows per year around production print, managed network services, document management. The 11 full-time telemarketers follow up by phone and set appointments for the 12-person sales team. Sales reps average $75,000 in sales each month.
- Charitable giving. Commonwealth Digital donates $60,000 each year to local organizations.
Little Rock, AR; Hot Springs, AR; Dallas/Fort Worth, TX
Year Founded: 1955
President/Owner: Barry Simon, President
Number of Employees: 200
Primary Vendors: Canon, Konica Minolta, Lexmark, Kyocera
Primary Solutions Offerings: Laserfiche, Microsoft, Nuance, uniFlow, PaperCut, EFI
Primary Leasing Partners: Datamax Leasing Division
Approximate Yearly Revenue: $40 million
Fastest Growing Business Segments: Software solutions, color output, production print
Biggest Accomplishment of the Year: In its pursuit to Create Raving Fans®, Datamax achieved a 92.1 Net Promoter Score® in 2015, reflecting customer willingness to recommend its capabilities. When asked, “How likely would you recommend Datamax to a friend or colleague,” Datamax’s customers gave the company an average score of 9.7 out of 10.
Why We Consider Datamax Elite:
- An approach that focuses on enabling customers’ businesses. It includes employee training on the latest technology and certification, knowledge of the technology landscape, an assessment process to align technology with clients’ needs, best practices for operational continuity, responsiveness, and proactive problem resolution. Datamax’s MaxCare® offers single-source managed support services across the entire technology infrastructure.
- Strong sales and marketing. goVertical® represents an ongoing Datamax sales and marketing initiative designed to promote focus and specialization on targeted vertical industries in its marketplace. Datamax can speak the language of customers’ industries.
- Partner recognition. Datamax has won a number of partner awards including Canon’s ATSP (2008-2016) and Advanced Partner (2014-2016) awards and Konica Minolta’s Pro-Tech award (2014-2016).
- A positive work environment. Datamax’s goal is to attract talented, tech-savvy professionals who have an aptitude for learning and who believe in providing the kind of customer experience that ensures its mission to Create Raving Fans®. The company promotes collaboration and strategic thinking among individuals of diverse backgrounds and experiences.
- DatamaxCares and DatamaxGreen programs. At Datamax, “connecting” has always been a fundamental component of what it does. “Caring to connect” means more than being a technology partner. It’s also being a community partner by offering contributions, volunteers, and leadership to help others. Organizations it has supported include CARTI, Boys and Girls Clubs, Texans Can Academies, and Centers for Youth & Families, to name a few. The DatamaxGreen Program is dedicated to preserving the environment and includes an “independent” partnership with the Arbor Day Foundation. To date, Datamax has helped to plant more than 3,000 trees in forests in greatest need across our country.
Donnellon McCarthy Enterprises, an ABS Technology Company
Year Founded: 1957
President/Owner: James W. Donnellon
Number of Employees: 116
Primary Vendors: Toshiba, Ricoh/Savin, Sharp, FP Mailing
Primary Solutions Offerings: Toshiba (Re-rite), ACDI, Equitrac, Intact, Square 9, Ricoh Solutions, Toshiba (Drivve), FM Audit
Primary Leasing Partners: US Bank, DLL, Everbank, Wells Fargo/GE
Approximate Yearly Revenue: $20 to $25 million
Fastest Growing Business Segments: MPS, managed network services, software solutions, digital signage, barcode printers, FP mailing
Biggest Accomplishment of the Past Year: Donnellon McCarthy started a reorganization project to increase efficiency and standards. The company consolidated four warehouses into two and improved inventory monitoring, billing, administration, and cross training. A soon-to-launch Digital Solution Center will allow the company to service customers remotely. Revenue has increased by 25 percent so far from 2015.
Why We Consider Donnellon McCarthy Elite:
- Experienced and capable of supporting all types of clients. The Donnellon McCarthy team can deliver a wide range of customized office technology programs and support. Its client portfolio consists of national accounts looking to fully automate processes to smaller independently owned businesses that value face-to-face interaction.
- A family-comes-first attitude. This applies to both customers and employees. The company’s upper management has adopted its Positive Attitudes Leadership program, which puts a heavy emphasis on organization, communication, dedication, pride, and family values. Management feels that if it displays these qualities, employees will follow in kind.
- A full-service provider. Donnellon McCarthy offers a wide array of office technology, everything from copying to mailing, as well as full service for those technologies.
- Partner and community recognition. Donnellon McCarthy has been honored with the 2016 Goering Center Runner Up Family & Private Business All Star Award, the US Bank 2014 Elite Dollar
- Gold Award, the Ricoh/Savin Top Percentage of Growth Elite Dealer Award Northeast Region award, and Toshiba’s ProMaster Service Award.
- Generous charitable giving. Donnellon McCarthy has given more than $65,000 in scholarship funds and more than $600,000 to the Parent Project Foundation. Other organizations it has donated to include the United Way, Military Financial Readiness, and the Cincinnati Public Library.
Edwards Business Systems and Virginia Business Systems
Year Founded: 1954
President/Owner: James B. Edwards, chairman of Edwards Business Systems (EBS) and Virginia Business Systems (VBS), Raymond Fuentes, president of EBS, and James Dotter, president of VBS
Number of Employees: 180
Primary Vendors: Konica Minolta, Xerox, Lexmark, Muratec, MBM, Sharp
Primary Solutions Offerings: Square 9, PaperCut, Objectif Lune, PlanetPress, Nsi
Primary Leasing Partners: Great America, US Bank, internal
Approximate Yearly Revenue: $40 million
Fastest Growing Business Segments: MPS, SMB, Healthcare, Education and Solutions
Biggest Accomplishment of the Past Year: Continued growth and profitability. Each year EBS/VBS has grown its business by helping clients improve their efficiencies and business performance.
Why We Consider EBS/VBS Elite:
- Selling a value proposition. For EBS/VBS, success is a combination of responsive, dedicated service, committed solutions, quality hardware, and coordinated teams to deliver it all. EBS/VBS staff is divided into three core groups: service/implementation, administration, and sales/marketing. All work together to move the clients’ businesses forward by selling process improvement, security and compliance, cost of ownership, and sustainability.
- Dedication to employees. The EBS/VBS leadership values the family approach to building careers and opportunities for its employees. It provides the training and resources they need to advance their skills and knowledge. The company maintains an environment that values and encourages personal and professional growth.
- Willingness to tackle high-risk, high-reward opportunities. This past year, EBS won the contract for two Pennsylvania Healthcare companies, each with a contract worth over $500,000. One of the key issues was the challenging nature of the compliance requirements in the healthcare industry. EBS developed systems and programs to ensure the smooth handling of all information. Adding to the challenge was a complex installation and extensive training requirements, all to be done in an extremely tight deadline.
- Partner and community recognition. EBS became a Xerox Dealer a year ago, yet was recently honored by Xerox as The Highest Growth Document Technology Partner of the Year. EBS/VBS also won the 2016 Pro-Tech Service Award from Konica Minolta for the 11th consecutive year. The West Reading office of EBS was also named People’s Choice for Berks County in the category of Information Technology and Office Equipment. This is the 15th year in a row to win this recognition.
- Community support. EBS and VBS are involved in all aspects of their communities and sponsor numerous sports teams, events and non-profits. In PA they are involved with Musikfest, Scranton University, Misericordia University, Easter Seals, Diakon, the Allentown Art Museum, Historic Bethlehem, WLVT PBS Ch. 39 and more. In VA, they support the sports teams of VCU, UVA, JMU, and the Flying Squirrels. Also Massey Cancer Center, Connor’s Heroes, Carpenter Theatre and Innsbrook After Hours.
Fraser Advanced Information Systems
West Reading, PA
Year Founded: 1971
President/Owner: William Fraser
Number of Employees: 175
Primary Vendors: Sharp, Canon, Muratec, HP, 3D Systems
Primary Solutions Offerings: Axcient, LabTech, RapidFire tools, SharpDesk Mobile, Sharp OSA, Sharp AIP Apps, Intact, Y Soft, Equitrac, PaperCut, Oce Prisma, N-Able, Netaphor, Canon Print & Scan, Connectwise, VMWare, MaaS360, Kodak Capture Pro, ScanShare, PrintFleet, PDF Pro, Fingerprint
Primary Leasing Partners: Wells Fargo, US Bank, DLL
Approximate Yearly Revenue: over $40 million
Fastest Growing Business Segments: Managed network services
Biggest Accomplishment of the Past Year: The acquisition of Advanced Business Equipment (ABE) of Allentown, PA. ABE is located in the heart of Fraser’s existing business with a branch location in a new service area.
Why We Consider Fraser Advanced Information Systems Elite:
- Great customer support. Fraser’s Global Support Center supports customers 24/7 through the remote monitoring of supplies, meter readings, and equipment errors using its own Virtual Intelligence Software. This has allowed Fraser to solve nearly 2,300 service calls so far in 2016 without dispatching a technician. Fraser’s Global Engineering Tracking (GET) system locates the closest available technician to the customer for calls that require on-site help.
- Loyal customers. The average North American company has a Net Promoter Score of 10. Fraser’s overall Net Promoter Score is 91.44. Customers often cited good experiences with Fraser’s employees as the reason for the high rating.
- Willingness to stay ahead of the technology curve. Fraser’s offerings include 3D printers, mobile printing, and Internet of Things solutions. The Fraser Smart Tool Set, for example, takes a “dumb” standalone MFP and connects it to the Internet, enabling mobile printing, follow-me printing, and remote device installations.
- The Fraser Change Management Program. When a new customer comes to Fraser, it often means placing new equipment and creating new processes. Fraser’s Change Management Program helps new customers clearly communicate to their organization the benefits of these new changes through email templates, posters, how-to guides, remote cloud installations, and on-site training.
- Giving back to the community. Each year, Fraser budgets money toward the Educational Improvement Tax Credit Program. Through these significant donations, Fraser handpicks educational institutions to support within the community. This year the company awarded approximately $10,000 to local institutions. Fraser also encourages staff to engage in community service.
KDI Office Technology
Year Founded: 1988
President/Owner: Ricardo Salcedo
Number of Employees: 142
Primary Vendors: Ricoh/Savin, Canon, Lexmark, Toshiba Phone Systems
Primary Solutions Offerings: Fortis, Square 9, Westbrook Technologies, Nuance, M-Files
Primary Leasing Partners: DLL, Everbank, Canon Financial
Approximate Yearly Revenue: $31 million
Fastest Growing Business Segments: Managed IT services, MPS
Biggest Accomplishment of the Past Year: KDI’s Dispatch center was completely revamped and repopulated with personnel of a positive attitude, turning a negative service situation into a positive encounter.
Why We Consider KDI Elite:
- A foundation for great service. KDI gives personal attention to all matters great and small to help clients feel like they are part of KDI’s business and not just a customer. Everyone from the president on down is accessible.
- Strong, multi-faceted marketing. KDI sales uses its prestigious partner awards to highlight its status within the document imaging industry. The company uses social media to reach businesses and partners. KDI uses two high-profile digital Philadelphia sports arena billboards off interstates I-95 and I-76 to promote itself. The sales team also uses them as a closing tool, offering advertising space on those billboards as part of the deal. These billboards are also used to promote charitable causes, congratulate local winning teams and athletes, advertise open positions at KDI, promote KDI events, and extend holiday well-wishes to the community. Once these new billboards are in place, a live shot is taken and that image is then shared on social media so the message reaches an even broader audience. Anything posted socially is additionally tied to an RSS feed on KDI’s website.
- Partner recognition. KDI has earned many partner awards including Canon’s Advanced Partner Program and Outstanding Performance, Lexmark Top Performer Status, EverBank Platinum Dealer Award, and GE Capital Office Imaging Platinum Award.
- Giving back to employees. KDI cares about the employee and continually gives back to those who earn gratitude. The company offers bonuses and has a matching 401K program.
- Giving back to the community. The company is a supporter of several local charitable organizations, including donating food for the needy through the Philabundance program and toys for children in need through Toys for Tots. It also adopted and provided a donation to a family through the Nemours organization during the holidays.
Kelley Imaging Systems
Year Founded: 1974
President/Owner: Aric Manion
Number of Employees: 175
Primary Vendors: Toshiba, Pitney Bowes, Kyocera, Sharp, Lexmark, Muratec, Formax, Oki Data, Samsung, HP
Primary Solutions Offerings: DocuWare, Square 9, Abby Flex Capture, PaperCut, Adobe Lean Print, YSoft, Satori, Flex Systems
Primary Leasing Partners: GreatAmerica, US Bank, Everbank, Wells Fargo
Approximate Yearly Revenue: $29 to $30 million
Fastest Growing Business Segments: MPS, managed IT solutions, document management and capture, wide format solutions
Biggest Accomplishment of the Past Year: Expansion of its business. Kelley moved into a new headquarters totaling over 42,000 square feet in Kent, WA. It also acquired two new companies, which added offices in the Oregon market—Portland, Eugene, and Roseburg—as well as Seattle, WA. Kelley was recognized as one of the Top 100 Fastest Growing Private Companies in the Pacific Northwest by the Puget Sound Business Journal.
Why We Consider Kelley Imaging Elite:
- A diversified yet complementary portfolio. Kelley’s scope of technology solutions makes it easier for a client to deal with one provider who understands print, mail, distribution, and wide format.
Subject matter experts on the applications for what they sell. Kelley doesn’t just provide mailing equipment. Its team members are experts in mailing, USPS rates and regulations, mailing best practices, and how to maximize the effectiveness of mail from both a postage savings and a mail-piece design and marketing perspective.
- A standardized sales process. Kelley provides Formal Persuasive Sales Skills and Spin Selling training to sales personnel. It helps ensure that the sales team is working effectively with customers and building strong, long-term relationships.
- Philanthropy. Kelley was named one of Washington’s Top Corporate Philanthropists Named for 2013-2016. The company donates time, money, and equipment to many local causes and organizations.
- Recognition that career and company growth are linked. Kelley’s aggressive growth strategy is designed to reward performers. Kelley has a family friendly atmosphere and holds multiple company-wide events to build camaraderie among staff. A Presidents Club trip is awarded to top achievers throughout the company. Monthly and quarterly employee recognition programs offer financial bonuses.
Modern Office Methods (MOM)
Year Founded: 1957
President/Owner: Kevin McCarthy
Number of Employees: 187
Primary Vendors: Canon, Lanier/Ricoh, Samsung, HP
Primary Solutions Offerings: Content Central, Natural Forms, EFI Digital StoreFront, DocuClass, eCopy, Equitrac, NSi Autostore & Mobile, PaperCut, Objectif Lune PlanetPress, EFI PrintMe Mobile, RightFax, Samsung School, UniFlow, UniPrint
Primary Leasing Partners: US Bank, Wells Fargo, DLL
Approximate Yearly Revenue: $40 to $50 million
Fastest Growing Business Segments: MPS and production print
Biggest Accomplishment of the Past Year: MOM is now a certified Ricoh SPIRE training center and is also a Canon certified training center. This provides flexibility to train technicians on the products and services that it sells and shows dedication to keeping our technicians up to date with the latest knowledge.
Why We Consider MOM Elite:
- Providing a strategy to go with products and service. MOM takes pride in its ability to manage accounts and provide its clients with a document strategy. Its reps follow a four-step process when they engage with a new prospect: clarify, simplify, implement, and review. The consultative approach results in a solution that adds value through greater efficiency.
- Raising visibility by doing good. MOM’s Jump START Your Nonprofit is both its largest marketing campaign of the year and largest community involvement program. Jump START is a contest in which area nonprofits apply for a chance to win one of three office technology makeovers worth up to $20,000. Marketing for this event includes a three-market media buy for radio, email blasts, and a push on social media channels.
- Community recognition. MOM was awarded the 2014 Corporate Community Service Award at the Blue Ash Awards. In 2015, MOM was awarded the Pillar Award for Community Service from Medical Mutual, and Kevin McCarthy was awarded the CEO Leadership Award.
- Dedication to employee well-being. MOM’s Work Well wellness committee focuses on employee health. It has also opened MOM Fresh Markets in all of its branches. Committee members stock the Fresh Market with healthy and affordable snacks. A new corporate wellness consultant and coordinator will conduct monthly seminars in each of its locations and healthy habits that make a big difference in health.
- Community Support. In addition to MOM’s Jump START, MOM has also supported other local charitable events including the Race to Anyplace benefiting the Leukemia & Lymphoma Society.
OneDOC Managed Print Services, LLC
Oklahoma City, OK
Year Founded: 2009
President/Owner: Kevin Morris
Number of Employees: 19
Primary Vendors: Brother, Dell, Epson, HP, Konica Minolta, Lexmark, Muratec, Oki Data, Xerox
Primary Solutions Offerings: DocuWare, Laserfiche, MyQ, PrintFleet, Y Soft
Primary Leasing Partners: DLL, EverBank, GreatAmerica
Approximate Yearly Revenue: $20 million
Fastest Growing Business Segments: Overall growth has been 15 to 20 percent year over year for the past three years.
Biggest Accomplishment of the Past Year: OneDOC was named one of the 50 fastest growing companies in Oklahoma for the third straight year, the only office equipment company to make the list.
Why We Consider OneDOC MPS Elite:
- Focus on MPS. OneDOC’s customers appreciate that it is a true MPS company and not a copier dealer or a supplies reseller.
- An effective go-to-market strategy. OneDOC sells strictly to small- to medium-sized businesses across the United States. The company talks to the CFO about the pain points in information processing within the organization and tailors a plan that is both productiive and cost effective.
- Employee rewards. The OneDOC employee compensation plan provides better than average rewards for performance. The company also offers unlimited vacation time.
- Industry and partner recognition. OneDOC has received the Metro 50 Award and been named to the Photizo Leaders Index and Muratec Imagemakers Club.
- Charitable giving. OneDOC makes donations to the United Way, American Cancer Society, and American Diabetes Association.
Stargel Office Solutions
Year Founded: 1987
President/Owner: Jack Stargel
Number of Employees: 96
Primary Vendors: Toshiba, Lexmark, HP, MBM, Oce, Kip, Datto
Primary Solutions Offerings: DocuWare, PaperCut – ACDI, FileSight, Square 9
Primary Leasing Partners: GreatAmerica, Wells Fargo, US Bank
Approximate Yearly Revenue: $20 to $25 million
Fastest Growing Business Segments: Wide format (42 percent), managed network services (38 percent), MPS (14 percent), A4 (18 percent) in the past three years
Biggest Accomplishment of the Past Year: Stargel was able to retain most of its oil and gas customers and gain a few new ones that it hadn’t been able to penetrate before in the midst of a major downturn in that market.
Why We Consider Stargel Office Solutions Elite:
- Creative responses to adverse market conditions. Stargel has been able to weather regional economic trouble by working with its customers and targeting those of its competitors. It launched a program that allowed oil and gas companies to sell assets back to it, and the company put equipment out to new oil and gas customers without requiring a lease. Stargel took over existing equipment or replaced with Toshiba hardware at no cost to the customer except for a maintenance agreement. In return the customer agreed to lease equipment from Stargel once oil prices reach over $60 a barrel.
- Living up to core values. Stargel encourages its employees to represent the company’s values of honesty/integrity, passion for what they do, putting the customer first, and being competitive and professional. All employees receive customer service training throughout the year. Stargel promises a three-hour on-site response time or 100 percent of the next month’s service bill is free.
- Customer and partner recognition. Stargel has been named Supplier of the Year for Texas Children’s Hospital, a Diamond Club Partner for DocuWare, a GreatAmerica Prestige Dealer, and a Toshiba ProMaster Dealer and Toshiba Market Leader.
- Implementing Traction program for employees. Its goal is to increase team health, customer service and employee satisfaction. Stargel has introduced a program to reward an employee for every 5 years of tenure and quarterly Team Health building activities for each department that range from team breakfast or lunch, bowling, happy hour, Top Golf, Escape Rooms, and Friday ice cream days.
- Giving back to the community. Stargel recently participated in the Hero’s Challenge, which benefits first responders. It is also an ambassador for the Texas Children’s Hospital, and it volunteers community hours at a local food bank and Toys for Tots drives.
Usherwood Office Technology
Year Founded: 1976
President/Owner: Lou Usherwood
Number of Employees: 120
Primary Vendors: Canon, Xerox, Microsoft, HP, Cisco Meraki, Polycom, Milestone, Hypersign
Primary Solutions Offerings: Managed IT solutions, MPS, managed communications, managed security, managed signage
Primary Leasing Partners: US Bank
Approximate Yearly Revenue: $26 million
Fastest Growing Business Segments: Managed IT, MPS, production print
Biggest Accomplishment of the Past Year: In 2016, Usherwood Office Technology celebrated its 40th year in business. The company held an open house attended by over 100 of its clients. The event was a celebration, but also allowed Usherwood to display its IT agility and integration capabilities.
Why We Consider Usherwood Elite:
- Ability to implement a single office technology stack. Usherwood sells several lines of business that integrate and converge into a single office technology stack. It is one of the few dealers that offer expert integration of the managed IT business with the copy and printer business.
- Strong relationships. Usherwood’s employees, many of whom have been with the company as long as 30 years, have built trust with customers, which in turn builds trust in Usherwood’s products and services.
- Service options to match customers’ preferences. Clients may contact Usherwood via any method they feel comfortable with—email, phone or website. Usherwood can perform remote monitoring for managed IT and print management for clients that prefer a more hands-off approach. Multiple service solutions are incorporated into Usherwood’s Odyssey Global suite. Components include Odyssey Discovery and Odyssey Tracker, which gives clients an end-to-end solution that starts with an infrastructure discovery then leads to managed services and continuous monitoring via Odyssey Tracker.
- Great work environment. Usherwood was voted One of the Best Places to Work in Central New York for the last three years. This award is based on employee submissions and reflects its positive work environment.
- Local giving. Usherwood sponsors the CNY AutoExpo, which supports 15 central New York charities. It has also made donations to the School of Business at the College of Saint Rose.
WPS Office Solutions/Doing Better Business, Inc.
Year Founded: 1973
President/Owner: Debra Dellaposta
Number of Employees: 103
Primary Vendors: Adamero Content Central, Savin, Savin Wide Format, Sharp, Sharp Aquos
Primary Solutions Offerings: Electronic document management, MPS
Primary Leasing Partners: DLL, Great America
Approximate Yearly Revenue: $20 to $25 million
Fastest Growing Business Segments: Document management, MFP placement, MPS, and production print
Biggest Accomplishment of the Past Year: WPS is proud to have been chosen Best Place to Work in PA and Pittsburgh and being a Great Place to Work for Women. The most significant accomplishment during the past year was four years in the making, culminating with the acquisition of Total Service Incorporated of Latrobe, PA.
Why We Consider WPS Elite:
- Service excellence. WPS boasts an average response time of less than three hours. Its field service representatives are trained to be skilled and customer focused. Its FirstTouch responders take calls and are able to suggest solutions or direct the call to service. HelpDesk technicians troubleshoot over the phone and are available 24/7.
- Management with deep roots in the industry and WPS’s local community. Family owned and operated, WPS Office Solutions is now in the second generation of family leadership. Its five offices are integral parts of the communities where they are located, and the company often donates equipment or money to local causes. The company and its President/CEO Debra Dellaposta have received numerous industry and community awards. Dellaposta also sits on Ricoh’s National Dealers’ Council.
- Industry and local recognition. WPS Office Solutions has received more than a dozen local and industry awards in the last few years including First Place for MPSA’s National Print Services Vendor Award, Top 100 Organizations and Top 100 People awards from the Central PA Business Journal, CompTIA’s Managed Print Trustmark award, and a Best Places to Work in Pennsylvania award.
- A company culture of inclusion and respect. WPS fosters respect for each person’s ideas and contributions. Employees that go above and beyond are recognized and rewarded on a regular basis, instilling the desire to be the best. Employee-chosen core values of accountability, customer-focus, integrity, family, and passion are consistently demonstrated by the leadership team and permeate the entire company.
- A passion for giving back to the community. WPS Office Solutions has a leadership team that not only contributes financially to charitable institutions such as Children’s Hospital in Pittsburgh and the United Way, they serve on charitable boards including.