Subject: Toshiba 2830C
Question: I have one of these that isn’t recognizing the large lower tray. I’ve tried putting 08 255 to 3 but it keeps going back to 0, which is auto detect, but it still won’t see it. I checked the connection on both the machine and the LCF— is there a disable setting that turns it off if there is a problem? I didn’t see any error code when I printed the list.
Answer: 05 and 08 codes are different on that machine. 08 255 on that machine is 08 4105. Try that and see what happens.
Question: No luck. I think I’m going to try it on another machine and see what happens.
Question: It was the machine’s side harness; it had a break in it. I replaced it and all is good.
Subject: Copystar 2560
Question: Copies are dirty with a lot of background. I cleaned the main charger but that didn’t help. I replaced the drum, but that didn’t help either. Any ideas? Thanks in advance for any suggestions.
Answer: When you replaced the drum, was it a new drum unit, and did you also do the main charger assembly with the drum unit? Have you cleaned the optics? Did you do an internal print to see how it looks compared to a copy? What is the total page count on the machine? Have you checked the T/S roller assy., checked, dumped and cleaned the developer unit, reloaded with genuine Copystar TK-679 toner and run sim 130? Do you know the history of the machine?
Answer: Does it go away on long runs of 20 or more? If so, jam up the side door switch and shine a flashlight onto the OPC drum looking at the top of the unit. Power on and see if you can see a slight curtain of toner falling down from the cleaning area. If so, it will probably need a new charge board. Regards.
Question: Machine history is total count 92000. I replaced with a new drum and a new main charger. Transfer roller looks good. It does have compatible toner.
Answer: I had the same problem with a customer’s 2560. They bought a cheaper compatible toner from a big box store. Switched to OEM toner and copy looks great. Compatible toner is not worth the trouble.
Answer: I would try an OEM toner cartridge. Have had nothing but trouble with aftermarket toner on Kyocera!
Answer: Darn it. Problem after problem with compatible toner on Kyocera products. Techs come here asking about terrible copies about once a week and it’s always the same answer. Split your toner section, dump out all the toner and then install OEM toner and do sim 130 to calibrate. Problem gone.
Question: I am going out there with OEM toner on Tuesday. I will post the results soon.
Question: Sure enough, I cleaned the DV and installed OEM toner. Beautiful copies. Thanks all.
Answer: I had the same copy quality problem last week on one of these, and guess what it was??? OEM toner was bad. This machine has never seen anything but OEM toner, as I sold it new and supply the toner under a service contract. Sucked it out and problem solved.
Subject: Ricoh Aficio 2022
Question: How can I reset the message for PM without replacing the drum unit?
Answer: It resets when you do a developer calibration/initializer.
Answer: I looked through the book and found SP7804 resets PM count to 0.
Subject: Canon IR 2870
Question: I have a problem during start up. This copier will just start to load and never does. Now, if you turn it off and try again, it works, but only sometimes. If you open the finisher and reset it, it works sometimes. The customer told me about one year ago he had someone replace a board but he is not sure which one, and I am not sure either. Has anyone had this problem before and could point me into the correct direction? The customer is not willing to pay for trial and error of board replacement.
Answer: I would take the memory dimms off and clean the contacts, and also reformat the hard drive.
Answer: I would reload the system software. But do not format the drive unless you have the software and utility to reload it. If you just format the hard drive it will not work at all.
