ISSUE:
There are reports of Color LaserJet CP5525 printers failing with a black, blank, or no display on the control panel.
These failures will show the following symptoms:
- Display is blank – no words or graphics are visible.
- The backlight of the display may be ON or OFF.
- The Heartbeat LED (callout 3 below) IS NOT lit.
- The “Smiley Face” Formatter Connectivity LED (callout 1 below) IS lit.
Figure 1: Blank display symptoms
SOLUTION:
Remove and re-seat the formatter along with the SSD/HDD.
If a device failure meets the above criteria, replace the formatter (part number CE707-69002).
This Tech Tip is contributed by Laser Pros (www.laserpros.com). Email any questions to marketing@laserpros.com.
