Features

If it’s early Spring it must s time for Kyocera Document Solutions America’s FY15 Pan-American Dealer Meeting.  This year’s event was held, where else but Las Vegas at The Venetian, one of my Read More

One of the beautiful things about the game of baseball is the fact that stats are kept on EVERYTHING.  Think about it, how often has the casual fan heard an announcer in the World Series say, “He Read More

The Association for Information and Image Management—otherwise known as AIIM—held its 2014 conference April 1-3 in Orlando. The theme of the event, Information Opportunity vs. Information Chaos, Read More

So when you’re at a dinner party with friends and they ask “How’s business?” how do you respond? Do you say, “I couldn’t be happier! I’ve seen revenue increases of 50 percent or more year after Read More

You have sifted through the top level candidates’ resumes and now you have scheduled interviews to decide which candidate will most effectively contribute to your organization and its culture. Read More

Last week I accidentally stumbled upon Coordinated Business Systems’ Facebook page. I was writing a column about the value or not of social media to the dealer community and just when I thought I Read More

For companies with sophisticated sales operations territory design is paramount to maximizing their investment in sales professionals. Can you imagine starting your sales career at IBM, GE Read More

One of the biggest challenges a dealer sales rep has today, and they’ve got a few, is sorting through and comprehending the variety of solutions on the market as well as how to effectively Read More

(Editor’s note: The following article excerpt on how the office products channel was leveraging social media was written three years ago for Independent Dealer magazine at a time when I as well Read More

Front line management is tough regardless of your functional area.  As a manager you need to deal with scheduling, employees’ personal issues, training and emergencies you could never have Read More

The service department of Applied Imaging, an office technology dealership based in Grand Rapids, MI with offices across the state, would be at a serious disadvantage if not for BEI Services. Read More

As an industry power player—both literally and figuratively—Innovolt has evolved with both the times and technology. Innovolt, which begins its company timeline with the discovery of electricity, Read More