Features

Be a Real Professional

It seems like today, everyone is calling themselves a professional—whether they are competent in their job or not. There are the titles of “Professional Marketing Ninja,” “Professional Social
Read More

Ricoh Ramps up its Service Capabilities with Acquisition of mindSHIFT Technologies

On Tuesday, January 21, Ricoh announced that it will acquire mindSHIFT Technologies, a Managed Services provider, from Best Buy Co. The acquisition is expected to close in February 2014 at which
Read More

It’s Time to Teach Sales Reps How to Sell Again

What’s wrong with these people? Sales reps I mean. If you ask Tom Callinan of Strategy Development, the industry has changed, but some sales reps haven’t changed with it although he’s not really
Read More

MaxxVault Continues to Take Document Management to the Cloud

I was talking to Bruce Malyon, president of MaxxVault, the provider of document management software, last week who told me that he thought about 70 percent of his business would be on premise
Read More

5 Simple Tips for Leading Well

If you are conscientiously working on your leadership skills, I commend you!  Remember that leadership is not just having a vision, but the ability to execute and get the results you want through
Read More

What to Do in the Wake of Declining Print Volumes?

If you were at Toshiba’s LEAD dealer meeting last fall in Orlando you’re well aware that arguably the biggest trend confronting Toshiba, but everybody in the office imaging industry in 2014 and
Read More

Canon Looks at the Trends Affecting the Enterprise and Production Market Segments

As I continue this ongoing series on the trends that will affect the various players in the office imaging space in 2014 I had the good fortune to speak with Dennis Amorosano, director and
Read More

LMI Focuses on Best Practices to Bring Its Dealers Up to Speed on MPS

When I asked Gary Willert, president and CEO of LMI Solutions about the trend that’s going to affect his business in the coming year and what LMI has in store to help its dealers be successful,
Read More

Return Engagement: Ervin Equipment Finance Returns to the Office Imaging Space

You learn something new every day. Or so they say. Until recently I wasn’t familiar with Ervin Equipment Finance, formerly Ervin Leasing, an organization that has been in the equipment finance
Read More

Watching the Migration from Small Workgroup Devices to Mid Workgroup Devices with OKI Data

If you ask Carl Taylor, vice president of marketing for OKI Data, what trends will be affecting OKI’s business in 2014 don’t be surprised if he hones in on a couple of hardware-specific trend
Read More

A Look at Lexmark’s Plans to Improve Its Dealers’ Bottom Lines in 2014

I can always count on Lexmark’s Phil Boatman to succinctly answer questions related to anything Lexmark and that’s what he did when I recently asked what Lexmark has planned for its dealer
Read More