Movers and Shakers

The phrase “A man’s word is his bond” dates back centuries, attributed to Cervantes and Shakespeare in similar takes on the proverb. Regardless of the syntax, the belief follows that one’s words are as good as gold. You can add Colin Regina to the list of individuals who Read More

Not many people get competitive when playing pool basketball. Even fewer would be really aggressive in said game against their boss. However, Brett Sisell doesn’t mind going against the grain. It was early in Sisell’s tenure as a web application developer with then-BEI Services Read More

We’ve all experienced the need to fill downtime. Especially during the pandemic; be it a hobby, an exercise program, binging television shows or crafting artistic works of art, activities can help alleviate the guilt of inactivity, as Yogi Berra might’ve said. Take Patricia Read More

While something of an odd pairing, emergencies and opportunities have at least one thing in common: they can (and will) occur after traditional work hours. The ability to address one, in some cases, can lead to the other. The phone rang early one evening at the Milwaukee Read More

There’s nothing Natalia Lizarazo can’t accomplish and it’s a personal motto that truly resonates with her. Consider that Lizarazo and her husband, Moody Hamdan, opened AD Solutions in Orlando, Florida in 2009. It coincided with an economic downturn of epic proportions, a.k.a. the Read More

Imagine learning how to shoot a basketball and having Michael Jordan teach you. Getting investment lessons from Warren Buffett. Or picture having Robert DeNiro talk to you about the finer points of acting. Unless you’ve been living on a deserted island until recently, these are Read More

There are moments in a career when everything suddenly aligns—experience, instinct, timing and the unmistakable sense that you’re standing at the edge of something transformative. For Gabriel Bagnasco, that moment arrived more than a decade ago, when Seiko Epson signaled its Read More

Under certain circumstances, account reps have been known to be less than forthright—not a scathing indictment of all of them, but let’s call it an unfortunate reality. It might be said that Tim Branion knew what kind of sales professional he didn’t want to be even before he Read More

Having tough, pointed conversations on a business level can be difficult. It’s important to be firm yet remain professional—a tightrope that is essential to master. Matt Bull has certainly experienced one such engagement that tested his mettle. The result wasn’t quite what he Read More

In the 10-plus years since the Difference Makers program was launched, we’ve profiled individuals from virtually every company that serves our industry, including star performers representing dealers, OEMs, distributors, solutions specialists, trainers, consultants—you name it. Read More

Anyone who’s ever climbed a mountain and reached its summit can attest to it being an awe-inspiring moment—perhaps a once-in-a-lifetime journey. And while we don’t know if Krista Salladay owns a pair of hiking boots, one thing is certain: the first time she attended Ricoh’s Read More

When a client forms an opinion about a dealership, it isn’t always just the sales rep or the solutions expert that leaves the greatest impression. Technicians and admin provide critical post-sale support, and their willingness to provide assistance (or lack thereof) will resonate Read More

While every Difference Maker has a unique story within their personal or professional background, Rick Davis’ isn’t likely to be replicated in our industry. Perhaps his life story will one day be shared in book, TV or movie form: he was legally emancipated from his family at age Read More

There’s no denying the success that Juliet Siro has attained. A graduate of both Farleigh Dickinson University’s Silberman College of Business in addition to Centenary University, she also holds an MBA in executive global business management. And in 14 years with Toshiba, she’s Read More

For better or for worse, a company’s corporate culture is often created and shaped by the attitudes, mores and actions of leadership that are observed by their charges, a.k.a. the team members. This is why many office technology dealers that value their reputation within the Read More