October 5, 2017

All service providers pride themselves on their service department’s FCE (First-Call Effectiveness). However, many don’t know their FCE percentage and others aren’t sure how to calculate their FCE properly, or worse they are informed by consultants who lower the standards Read More

The following excerpt is taken from the Panasonic white paper, “Smart Scanning in the Digital Age: Taming the Paper Tiger.” The complete work can be downloaded for free by clicking here. Each year the world produces more than 300 million tons of paper. According to Read More

It really comes as no surprise that some of the most intelligent and transformative performers in the world of technology innovation embark on a never-ending quest for knowledge that merely begins from the time they emerge from university, touting degrees without a sense of Read More

Cold calls, warm leads and hot prospects. It seems most office technology dealerships are fairly adept at taking the temperature of their clients and prospective business partners, but sometimes it takes old-fashioned and sometimes indirect interactions to help set the stage for Read More