January 29, 2017

HP Color Laser Jet CP2025, CM2320, M351, M451, M375, M475, M476 Printers. There has been an increase in cases where the above series printers have a constant paper jamming problem in the rear door in which in most instances escalates to a service call to have a technician first Read More

Reloading System Software and dealing with messages: “System Unavailable,” “Speed Mismatch,” and others Perhaps the most prolific and popular Xerox style of copiers/MFDs, the black and white C35 style started selling about 15 years ago, and through half a dozen new families of Read More

ITEX Imaging & Technology Education Exposition is the largest and most extensive international trade show connecting vendors and resellers in the office technology space. Aimed at Business Solutions Providers (BSPs) such as IT VARs, Copier and Print Dealers and Imaging VARs, Read More

At one time or another, every service manager has to deal with a technician wanting more money. The service manager is faced with a difficult situation when senior management resists. When I was a service manager in California, the dealer I worked for would let a technician leave Read More

In an industry where 10 percent annual growth is considered good, more than 50 percent is nothing short of phenomenal. That’s what Hendrix Business Systems achieved in 2016, growing from $8.1 million to $12.3 million. Much of that growth (73 percent) was the result of new Read More

At the turn of the year I met with my team as I always do to review our 2016 engagements. I wanted us to actually document and analyze anything that stood in the way of launching an effective sales and marketing strategy. We discussed many topics but specifically I wanted them to Read More

Commonwealth Digital Office Solutions began in 1977 in a little warehouse in Manassas, VA, with 1,250 square feet of space and no central heat or A/C—it was rough. Today they are exclusively a Konica Minolta dealer servicing the Washington-Baltimore metro area with a 35,000 Read More

Even with strong tailwinds from the United States economy, printer and copier manufacturers struggled last year. Office printing—the industry’s lifeblood—is tied directly to regional economies, so it’s no wonder that 2016 wasn’t a banner year for hardware sales. The growth of Read More

Growth is hard to come by in today’s document imaging market. Sales of many A3 and MFP models are flat, and clicks are declining. Dealers are looking for new, complementary product lines to boost growth and margins, and some are finding success with production print systems. Read More