January 1, 2014

Question: Has anyone experienced very low yields from color toners, not particular to model? I’ve been seeing this on the TA-250ci/300ci series, the TA-205ci/255ci series, and others. If so, is there anything anyone has found to fix this? I saw bulletins previously for toner Read More

Monochrome Maintenance Kit Reset Procedure Associated printer series: LaserJet 600 series (M601, M602, M603) LaserJet 700 series (M712) LaserJet M4555 MFP LaserJet 800 series (M806, M830 MFP) HP maintenance kit count resets have previously been in a startup or maintenance menu Read More

Repairing and rebuilding the Drum Cartridges for the WC-7120, 7125, 7220, 7225 The WorkCentre 7120 style continues to prove itself as a popular series. We took on the fusers a few months back and now it’s time to have a look at the drum cartridges. We’ll take one apart and see Read More

Do your customers need a document management system? If so, make sure to help them plan first. Getting the wrong system could cause as many problems as having no system. Every business process in an organization creates some form of document. Unfortunately, the volume, type, and Read More

Gloria wasn’t happy at work. It wasn’t that she hated her job or anything like that. Her co-workers were fine and she didn’t mind the type of work she did. In fact, she thought she did it pretty well. Of course, she wanted more money, but who didn’t? No, something else was Read More

Whether you are selling solutions, supplies, or hardware, we are all in the business of making a fair and long term profit. To have a successful long-term business, you need committed employees that bring something special to the table. You do not need to be a business owner or Read More

So, here I am, again, in Orlando – this time for the Sharp dealer meeting held at the Hyatt (formerly the Peabody but, sadly, without the ducks) from 11/11 to 11/13.  Interestingly, Toshiba chose to hold their dealer meeting at the same time in the same city (see our 11/12 Read More

As some of you may know, I used to race stock cars.   Racing stock cars is a pretty intense activity – you’re on a track that is somewhere between ¼ and ½ mile in length, you’re trying to control hundreds of horsepower, and you’re among 20 of your best friends (or not).  It’s Read More

“MPS is dead! The market is saturated!” I hear these words all too often these days, mostly from organizations whose core business model is still hardware sales. These companies are mostly trying to transform their business to include managed services; however, they’ve yet to Read More

It’s been all in the family at Modern Office Methods (MOM) in Cincinnati since 1957. That family tradition of ownership continues with Kevin McCarthy, a 30-year veteran of the industry and the dealership’s current president and CEO. With a long history, yearly revenues in the $40 Read More

All Covered was founded in 1997 in Silicon Valley and grew its IT services business rapidly in the SMB market, offering services in 25 metropolitan cities.  Rick Taylor, president & COO of Konica Minolta, quickly realized the future was in IT and recognized how difficult it Read More

Following up on my December article on the Top 10 Stories of 2013, there’s nothing like starting the New Year off right with a discussion on the Top 10 Trends of 2014. You may notice that some of these trends mirror some of the Top 10 stories of the previous year; however, a Read More

Impression Solutions Inc. is a value-add distributor of printing and imaging solutions. ISI offers their dealers, resellers and their end users unparalleled service and support as an OEM full line authorized distributor of the Kyocera and OKI monochrome and color printers, Read More

Top 10 Trends for 2014 by Scott Cullen Blazing the Trail to Bring IT Services to the Dealer Channel – Interview with Nick Pegley of Konica Minolta All Covered IT Services by Susan Neimes A Conversation with Kevin McCarthy the Driving Force Behind Modern Office Methods by Read More