Even after 26 years on the job, Paul Miceli is still enamored with finding solutions. He loves nothing more than collaborating with people to tag-team an issue. The director of audio visual for Pulse Technology, the family-owned and operated dealership based not far from Chicago, knows that one person can’t do it all. But if he doesn’t know an answer to a question, Miceli will find someone who does.
“I’m able to look at a problem or situation that a client has and figure out what it is and what they need, then build something from there,” said Miceli, a 2025 ENX Magazine Difference Maker. “I like building programs to solve problems. I just have a strong desire to find solutions.”
There’s also an inventive side to Miceli. He spun off AV into its own department and added his own signature to the as-a-service model, creating AVaaS and CRaaS (conference room as a service), the latter of which is setting the stage for “smart room” setups. Adding the recurring revenue component helps move away from the old practice of replacing broken units.
When your grandfather (Vince) is the company’s founder and your father (Chip) is its current CEO, there’s no lack of inspirational figures to draw upon. Miceli began working at age 12 at the company, then known as Des Plaines Office Equipment, during summers off from school. His dad, Chip, provided a hands-on education from the beginning, bringing home equipment for him to work on. In the 1980s, as technologies emerged and products evolved, Miceli’s duties included electric typewriter and computer setups, as well as laser printer connections.
Before coming to work at DPOE full-time, Miceli served as a senior field tech and support specialist for IBM, near Nashville. Today, he helps spearhead growth in Pulse Technology’s audio-visual (AV) division.
“Chip, Vince and the team have encouraged me to take the lead in building up our AV department as a separate division and it’s going well,” he noted.
Miceli has enjoyed watching the AV department grow and thrive through major projects, one of which saw Pulse Technology install a scoreboard at the home field of the Schaumburg Boomers. Other major installs include the Northern Illinois Food Bank and Hammond Academy.
“These video walls are interactive which makes a great learning opportunity for kids,” Miceli noted.
In an effort to help Pulse Technology move forward effectively with new business, Miceli participates in continuous training and stays on top of trends across the company’s product and service map, whether it’s AV, managed IT or production printing, among others.
He is one of a long line of Micelis who have worked at Pulse Technology, including parents Chip and Terry, as well as siblings Vince, Nicole and William (only Cindy, a teacher, is not part of the firm). Paul Miceli lives on a farm, where he raised horses for a number of years. A road track aficionado, he enjoys hitting the Autobahn in Joliet, Illinois, and the track in South Haven, Michigan. He also participates in event cruises for causes, including breast cancer research.
