Sales & Service

After I published the article on the latest Canon Canonball program designed to take down IKON accounts, I received this off the record comment from a Canon dealer. They felt that the program Read More

If you’re still in the copier industry we all know what we’ve been through for the last four years, and times are still stuff. But if you thought we were coming out of the woods you Read More

In the world of MPS, commission for clicks is the common method pay compensation for reps. Most of the time commissions are paid off the monthly revenue click from systems that are under a MPS Read More

When was the last time you packed a copier on a sales cart, wheeled it into the customer’s office, performed the onsite demonstration and left with an empty sales cart and a check? For those of Read More

What does it take to be successful in the imaging industry for a long period of time? Some might say product knowledge, some may say closing skills, and some may tell you it’s about hard work. Read More

In 1965 I was eight years old, entertainment for me came in the form of movies (my how times have changed) and one of my favorite movies as a child (and still now) is a comedy classi Read More

2012 a not so good year for the MFP copier industry or a good year for the MFP copier industry.  I’m thinking that most will answer a not so good year at least for the industry as a whole. Read More

In Nova Scotia, during the twelve days of Christmas small groups of belsnicklers, or masked mummers, appear in neighborhoods, ringing bells, making noise, seeking candy or other treats. The hosts Read More