Sales & Service

Many companies struggle to be efficient and effective in implementing new strategies, approaches, and initiatives. Companies faced with increasing customer requirements, multi-product and vendor Read More

Why do you need to change?  Because sales leaders that are field facing and front line sales professionals in the trenches know that using past approaches – approaches that may have been Read More

A few days ago my wife came to me asking for suggestions to improve her organization’s success rate in hiring qualified candidates for her emergency physicians group.  I have to admit I am a Read More

Before joining Strategy Development I worked for two big companies. During my tenure with the first, I was young, naïve and clueless about the fact that politics were even a part of the fabric in Read More

Measuring and driving performance is something that I see in sales departments but not in most service departments. However, I can tell you that the most profitable and successful dealers track Read More

One of the initial questions I field with every newly retained client engagement is which CRM we at Strategy Development recommend?  Typically they are asking this question due to the fact that Read More

When Michael Jordan came out of retirement for the second time, he said he needed the competition — the chance to prove himself against younger players — more than the money.  I know Read More

I had this experience during an account planning session (APS) with a client and one of his sales people this week.  The session wasn’t going well, one, because the rep showed up unprepared and Read More