Florence, SC (April 7, 2026) — Dove Technologies is proud to announce that it has been awarded the 2026 Service Excellence Trustmark by Nexera. This achievement reflects not only its technical capabilities but also the core values that define who they are: an organization that is focused on taking initiative, working with meticulous attention to detail, leading with positivity, and staying relentlessly customer-focused, while always striving for excellence together.
“The 2026 Service Excellence Trustmark from Nexara is a direct reflection of our focus on reliability, responsiveness, and doing right by our customers – every interaction, every day. I’m so proud of our team for earning this distinction,” said Rogers Coxe, Dove Technologies CEO.
Why the Service Excellence Trustmark matters
The 2026 Service Excellence Trustmark was earned through an annual evaluation that measures how consistently the organization delivers outstanding service. Only organizations that meet or exceed Nexera’s established benchmarks are awarded the Service Excellence Trustmark, to help ensure that it remains a credible and meaningful mark of quality that signals proven excellence rather than self‑claimed success.
While the exact scoring framework is administered by Nexera, the evaluation generally centers on the following key metric categories:
- Customer Satisfaction and Feedback
- Service Reliability and Consistency
- Responsiveness and Issue Resolution
- Operational Standards and Process Quality
- Continuous Improvement Practices
- Accountability and Transparency
A Recognition Rooted in Values
Nexera’s Service Excellence Trustmark highlights organizations that consistently deliver high-quality service, strong customer satisfaction, and significant operational reliability. The recognition speaks directly to the standards Dove holds itself to each day and reinforces its commitment to:
- Take initiative in solving customer issues quickly and effectively
- Approach every detail with care and precision
- Keep a positive outlook and maintain composure in high-pressure moments
- Work collaboratively to deliver seamless and reliable service
- Continuously aim for excellence in everything we do
Dove’s teams take initiative in solving problems before they become obstacles. They approach every task with meticulous care to ensure accuracy, reliability, and confidence in every solution or service it delivers. As a result, the dealer maintains a positive, collaborative approach that uplifts both employees and customers. Dove believes its customers entrust it with their most important needs, and these achievements are a testament to the trust it works to earn every day.
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About Dove
Dove Technologies is an organization that provides industry-leading Managed Print, IT Solutions, and Cybersecurity services nationwide. Since 1991, Dove has been up to the challenge of helping organizations keep up with the increasing demands of an always-on world. Recognized multiple times in Inc. Magazine’s list of the 500 fastest growing private companies in America, Dove Technologies delivers unbeatable customer service and industry-leading products in the United States and Canada.
About Nexara
Nexara, powered by BEI Analytics, is an industry-leading analytics organization that ranks MSP companies based on performance audits that track key industry standards, including callbacks, hold parts, territory integrity, technician time management, and World MCBV. To qualify, companies must demonstrate strong performance across key areas such as service reliability, customer satisfaction, operational standards, responsiveness, and continuous improvement. This typically includes a detailed review of service processes, documented policies, performance data, and real-world customer feedback, which offers consistency in actionable insights.
