Business Profile BEI Services:  Improving Service Department Performance & Profitability by Editorial Staff

State of the Industry There’s Gold in Selling Software Solutions, but You Have to Dig for It by Michael Nadeau

Dealer Spotlight Atlantic Tomorrow’s Office – What Success Looks Like by Christina Kim

Market Intelligence China’s Third-Party Supplies Industry Consolidates as Firms Grow Through Acquisition by Charles Brewer

Business Management The Question Is, “What Am I Doing Wrong?” by Charles Lamb

Sales & Marketing What Is Your Definition of Cold Calling? by Tom Callinan

Service Excellence Winner Service First for Allen Business Machines Since 1953 by Michael Nadeau

MPS Is Your MPS Business in Decline? Why? by Ben Bounds

Service Management Optimizing Territory Management by Ken Edmonds

Exit Strategy Five Biggest Mistakes Made in Hiring and Utilizing Your Attorney by Jim Zipursky

Printer Tech Tip Printers: M600 series – M601/M602/M603 by LaserPros

Technical Tips Fuser Cleaning Cartridges- Rebuilding the Web Cartridges for the Xerox^® 4110 Style by Britt Horvat