MPS Focus

I came across an article a few months ago that really caught my attention. It mentioned a study that had been conducted by the Photizo Group regarding MPS client retention. The study showed that 1 in 3 customers are not renewing their MPS contract with their current vendor. Even Read More

Auto-replenishment of printer supplies is one of those true win-win situations for both reseller and customer. On the consumer side, Amazon and HP have popularized the idea with their Dash and SureSupply Auto-Delivery services, respectively. For B2B, Dell began offering its Dell Read More

Lyndon Johnson’s Secretary of Health, Education and Welfare John Gardner once said, “Excellence is doing ordinary things extraordinarily well.” Of course, this came long before the advent of managed print services (MPS), but the words still resonate in the day-to-day routines of Read More

As is the case with about every new product or service entry, the evolution of managed print services, or what is commonly referred to as MPS, has been a work in progress. Each MPS provider may have its own methodologies, interpretations and approaches to MPS. However, they all Read More

It’s that inevitable time of year again, when we review the events of the previous year and look ahead to the next one. The imaging industry was clearly a mixed bag in 2012. It almost felt as if the industry collectively held its breath as signs of a major industry shift Read More