VAN NUYS, Calif., Feb. 3, 2015 – Last year, MSE celebrated its 20th anniversary. During that time the company built an enduring legacy for quality, innovation, and for releasing products and services that fostered OEM conversion while also being on the leading edge of important Read More

Issue: Grinding noise from the fuser area while printing The black gears on the fuser drive assembly are impregnated with specialized lubrication by design. The grease which is applied to the white gears of the drive assembly is not compatible with the impregnated lubrication and Read More

Between the Lines  The Dealer Community’s New Year’s Resolutions by Scott Cullen State of the Industry  Trends and Trendsetters of 2015 by Scott Cullen News Briefing HP Sheds More Resellers As It Implements New Qualified Supplies Program by Charles Brewer Dealer Read More

Static Control enjoys a well-earned position as one of the largest manufacturers of aftermarket imaging systems and components supporting laser and ink jet cartridge remanufacturers. Their customers represent the best of the best in the remanufacturing industry and can credit Read More

Toronto, December 11, 2014 – Simplified guest printing, enhanced accessibility for disabled users and a new global print driver are just some of the features included in PaperCut’s recent release of Version 14.3, now available through ITC Systems. The newest version of the Read More

ASI Business Solutions Dallas, TX www.asibiz.com Year Founded: 1989 Principal/President/CEO: Ken Copeland, President & Owner; Scott Wiggins, Executive Vice President & Owner Number of Employees: 64 Primary Vendors: Lanier (Ricoh), Lexmark, HP, FP Mailing Solutions, MBM Read More

Between the Lines Meet the Elite by Scott Cullen State of the Industry The Top 10 Stories of 2014 by Scott Cullen 2014 Elite Dealers 2014 Elite Dealers: $100-$200 Million 2014 Elite Dealers: $50-$99.9 Million 2014 Elite Dealers: $25-$49.9 Million 2014 Elite Dealers: $10-$24.9 Read More

Between the Lines A New Era for ENX & The Week in Imaging by Scott Cullen State of the Industry Aftermarket Roundtable: What’s Hot, What’s Trending, and What’s New by Scott Cullen News Briefing OEMs Search for Infringing Products on Both Sides of the Read More

When one recaps the history of the compatibles market, someway, somehow, Bob Willmes’ name is likely to come up. After all, he’s been doing this for 30 years, and although he may not describe himself as an industry pioneer, he was one of the first selling compatible products, Read More

Issue: The device may not awake from Sleep/Auto Off mode, even when all wake events are selected. This includes sending a print job, touching the control panel, receiving a fax, or opening a door. The device’s power light may be blinking but in order to wake up the device it must Read More

View Virtual Publication View PDF Publication   State of the Industry Successful Sales Strategies for Document Management & ECM by Scott Cullen News Briefing HP Supports Imaging Hardware with New JetAdvantage Security Solutions by Charles Brewer Managed Services Creating Read More

If you haven’t figured out by now that Kyocera is focused on business applications, then you haven’t been paying attention. Its latest apps, CentraQ PRO and CentraQ, were originally previewed in April at its dealer kickoff meeting, but not officially launched until Oct. 21. The Read More

Los Angeles, CA, Oct. 14, 2014 – UniNet unveils Absolute Color® toner and components for use in Samsung CLP-365, CLX-3305 color printer series. The Samsung CLP-365 color laser printer is your basic low-end color printer, and does not include many features. This engine’s Read More

(Editor’s note: This column ran a year ago in The Week in Imaging. It’s still just as relevant today as it was then.) The nuns at St. Rose Grammar school would be smacking my knuckles with a ruler if I made that statement, but the poor grammar is meant for emphasis. Read More

Subject: Sharp AR-M237 Question: Can someone tell me how to clear the DV and Maintenance Lights on this model? I’m sure it’s still 20 sub 1 and 42 sub 1 but what is the sequence of keys to get to that point? Answer: Actually this model has all the counter resets under main Read More