Issue: The device may not awake from Sleep/Auto Off mode, even when all wake events are selected. This includes sending a print job, touching the control panel, receiving a fax, or opening a door. The device’s power light may be blinking but in order to wake up the device it must Read More

View Virtual Publication View PDF Publication   State of the Industry Successful Sales Strategies for Document Management & ECM by Scott Cullen News Briefing HP Supports Imaging Hardware with New JetAdvantage Security Solutions by Charles Brewer Managed Services Creating Read More

If you haven’t figured out by now that Kyocera is focused on business applications, then you haven’t been paying attention. Its latest apps, CentraQ PRO and CentraQ, were originally previewed in April at its dealer kickoff meeting, but not officially launched until Oct. 21. The Read More

Los Angeles, CA, Oct. 14, 2014 – UniNet unveils Absolute Color® toner and components for use in Samsung CLP-365, CLX-3305 color printer series. The Samsung CLP-365 color laser printer is your basic low-end color printer, and does not include many features. This engine’s Read More

(Editor’s note: This column ran a year ago in The Week in Imaging. It’s still just as relevant today as it was then.) The nuns at St. Rose Grammar school would be smacking my knuckles with a ruler if I made that statement, but the poor grammar is meant for emphasis. Read More

Subject: Sharp AR-M237 Question: Can someone tell me how to clear the DV and Maintenance Lights on this model? I’m sure it’s still 20 sub 1 and 42 sub 1 but what is the sequence of keys to get to that point? Answer: Actually this model has all the counter resets under main Read More

In the August 2014 issue, ENX published an article on 99 errors for the HP LaserJet and Color LaserJet future smart Firmware Devices. Here is a revised version of that article, which includes more detailed information for how to successfully troubleshoot these errors. The Read More

Boise, Idaho – Oct. 7, 2014 – Compass Sales Solutions, the industry leader in sales opportunity software, is proud to announce that Amy Gohl, former Compass user and Account Executive for The Gordon Flesch Company, has joined the company as a Regional Sales Manager.  Amy Read More

Lima, OH, Oct. 7, 2014 – PERRY proTECH is pleased to announce release of an easy to use iOS application that provides PERRY proTECH clients the ability to manage products and services from their mobile devices. The External Innovation Committee at PERRY has been working Read More

State of the Industry The Truth about Mobility: Dealers Share What’s Happening in the Real World and in their Dealerships with Mobile Apps and Technology by Scott Cullen News Briefing Why Can’t We be Friends? Third-Party Supplies Vendors Start Settling with Canon by Charles Read More

Subject: CS-2560 Question: I did a 300K maintenance kit on this 2560 with 600K on it. At the same time I also replaced the left hinge on the doc feeder. The whole thing went flawless–great quality and it was nice and quiet. Only problem is, I have no doc feed. When I load Read More

Metrofuser’s testing department prints over 5 million copies on nearly 3 million sheets of paper each year.  Over the past 11 years and in the process of repairing over 500,000 parts and printer devices, the company has seen the effects of both good and bad paper. One of the top Read More

Pssst… lean in. I know you’re busy but this won’t take long and it’s really important. There’s something I want you to know. Something that I believe you need to know. Something that I am absolutely convinced will help you. It’s a simple, yet incredibly powerful, approach Read More

Turbon USA has been a worldwide leader in the manufacture and distribution of imaging supplies for more than 40 years. Over the years Turbon USA and its parent, Turbon AG, have operated under various names, but no matter what name, the same focus on quality and customer Read More

Way back in November of 2013, Konica Minolta announced at its national dealer meeting in Las Vegas that it was finalizing details on a partnership with 3D Systems that would get the company’s dealer channel selling and supporting 3D printers. And even though we’ve seen this Read More