This week we continue our series where industry leaders talk about their highlights from 2016 and their expectations for 2017. This week we hear from Kyocera Document Solutions America, Nuance Communications, and Prosource.
Kyocera Document Solutions America
“Documents are no longer simply pages to be printed. They are data to be managed.
“Now, and in the years ahead, our industry has an opportunity to leverage our expertise in documents into an expertise in data. It’s an opportunity to help our customers improve their overall workflow efficiency – starting with documents, and moving toward the many forms of data on which businesses are run. Yes, we still focus on documents – how they’re printed, copied, scanned, and routed. But now we also focus on process and how to optimize it, document storage and how to streamline it, and data security and how to maximize it.
“At Kyocera Document Solutions America, we’ve already taken these steps and more. In 2016, we achieved another year of record revenue though our ‘total document solutions’ approach, now evolving to ‘total data solutions,’ by establishing key alliances with likeminded companies. This is an approach we look to continue and build on in 2017 and beyond.” — Danielle Wolowitz, vice president, Corporate Marketing Group
“In 2016, Nuance highlights included strong performance across our print, capture, and PDF solutions as organizations looked to gain control of their documents. We delivered new technology innovations with Power PDF 2, our OmniPage Capture Software Development Kit, and the introduction of the new OmniPage Server, which enables organizations to quickly and easily add document conversion capabilities to strategic workflows.
“Looking ahead to 2017, Nuance will strengthen its leadership in document security, mobility, and document transformation, enabling the dealer channel to address future challenges based on where technology, regulations, and industries are headed. We will boost our solutions and marketing support to dealers in target vertical markets, most notably healthcare and financial services. Our company will also add new support with manufacturing and large enterprise organization toolkits. Lastly, we will continue to advance our capture and print platform with next generation integrated solutions that further improve user experience and productivity.” — Chris Strammiello, vice president of global alliances and strategic marketing
“Prosource’s purpose is to ‘Make an impact every day for our customers, our communities, and our team,” and our plan is to build the Midwest office technology leader by delivering the best customer experience in the industry. 2016 was another outstanding year at Prosource, as we continue to live our purpose, execute our strategy, and deliver on our plans. Our first measure of success always starts with the customer. In 2016 our customer loyalty, as measured through the Net Promoter Score, was the highest ever at over 90 percent, and delivering an unmatched customer experience continues to be the foundation of everything we do. Our aggressive growth and expansion plans continued in 2016, with strong growth across all major areas of the business and continued expansion across Ohio, Kentucky, West Virginia, and Indiana.
“We continue to complement our organic growth strategy with targeted acquisitions and made four acquisitions over the last 24 months. In 2016, we acquired Technology Geeks in Dayton, OH, to strengthen our growing managed IT services platform, and we focused on fully integrating our acquisitions from the previous year. Our managed IT services and document automation software offerings, now combined and branded together under ‘Prosource Technologies,’ continues to experience significant growth and currently represents approximately 30 percent of the total business. In addition to our customer experience and growth results, we remained focus on our communities and our team, with Team Prosource donating over 3,000 hours of community service and delivering over 1,200 hours of training and development in 2016.
“We are very excited for 2017, as we continue to drive our strategy and plans forward. We will stay intently focused on our customers and the experience we deliver for them every day, as this is the foundation of everything we do. We will remain active and involved in our communities, as this is the heart of Prosource and something our team members would do even if it wasn’t part of a plan. And we expect to continue and accelerate our growth and expansion plans, both organically and through acquisition, as we move into the new year.” — Brad Cates, president and CEO