David Bailey
DocuLex is taking a multiple pronged approach to managed services. Our history of success is building productive document management, workflow processing and image capture software, and we continue to do so today. However, over the past few years, customer requirements have caused DocuLex to become an extension to their IT infrastructure, by hosting our cloud-based document and e-mail management solutions. Today, customers are asking that we host their other line-of-business applications for them, plus e-mail boxes and Web servers; thus reducing and sometimes eliminating their need for an in-house server infrastructure.
Our reseller channel is looking for ways to supplement the decline in new MFP sales with higher margin opportunities. Local office products dealers want to leverage their local customer relationships by bringing more value added business services and solutions. Managed Services is a viable opportunity that we will roll-out to the office products community in the first quarter of 2013. Customers prefer having local representation that can visit with them and develop business process solutions in-person, supported by an MSP vendor in which they can utilize for multiple IT related services.
The challenge ahead will be to identify the right reseller partners that are committed to invest a portion of their sales and solutions talent toward selling managed services.
