March 29, 2023

Introducing ENX MarketPlace: A Dealer-to-Dealer Multichannel Business Hub

Welcome to ENX MarketPlace, a B2B business hub that connects dealers with fellow resellers, OEMs, distributors, and other providers to the office technology realm. Sponsored by DEX Imaging, ENX MarketPlace represents the next generation of classified advertising, sharing your
Read More

Ancillary Avenue: A Bird in the Hand Is Actually Worth Five

Winning new business is always exciting. While I don’t know how people act where you work, I suspect that retaining existing customers seldom gets the high-fives and pizza parties that a shiny new account does. Here at Marco, we always keep a close watch on our client
Read More

Take a Break From the MFP: Industry Manufacturers Share Ancillary Gems

As a supplement to this month’s State of the Industry report on ancillary products, we canvassed leading manufacturers to provide a sampling of non-MFP products that dealers may find instrumental in garnering more market share within their end-user accounts or as a stand-alone
Read More

Laser-Unfocused: Return of InkBoldly Conference Allows Epson to Evangelize PrecisionCore

There’s a wonderful story to be heard, in Elliot Williams’ estimation, when it comes to Epson’s PrecisionCore Heat-Free Technology. But a small hiccup occurred around the time the manufacturer played host to InkBoldly—its inaugural business inkjet dealer conference—in early March
Read More

UTEC Scales to Greater Heights Behind Quality Customer Experience

Few things can bore Kevin Van Kannel more quickly than talking about transactional relationships, which are likely to elicit a yawn or an eye roll from the president of UTEC, the Ann Arbor, Michigan-based dealership he acquired in 2008. Van Kannel certainly comes off as an
Read More

Diversification Darlings: The Power of Ancillary Offerings in Addressing the Entire Office

Give the dealer community a lot of credit. When diversifying into different aspects of the typical office environment, there are no limits as to where they might wander next. Sure, MFP and managed services still reign supreme as the chief cash cows, but if one was to peruse the
Read More