September 23, 2016

Replacing the webs in the fuser cleaning web cartridges is one way to reduce your supplies cost when running these marvelous 4110 style copiers. It’s a fairly simple repair really. The first time you’re working on one, you might be uncertain after it’s taken apart exactly which Read More

Problem: 13.A2.FF paper jam message at power up Description: This error is not listed in the M600 Service manual. The error is caused by obstruction in the paper feed assembly or faulty feed sensor (PS102) or flag. This is also the equivalent to the entire 4200 and P4000 serie Read More

In my most recent article, I discussed the need for building your Dream Team of advisors to help you with buying or selling your business. One of the most critical members of your Deal Dream Team is your attorney. Hiring the proper attorney for your transaction, and utilizing Read More

One of the biggest challenges that service managers face is that of territory management. This task is challenging because there is no standard pattern that will fit every dealer. The service manager has to balance a variety of factors to achieve optimum results. Territory Read More

I came across an article a few months ago that really caught my attention. It mentioned a study that had been conducted by the Photizo Group regarding MPS client retention. The study showed that 1 in 3 customers are not renewing their MPS contract with their current vendor. Even Read More

Every business owner strives to do more with less, increasing sales while paring back overhead. That’s difficult to do without stressing out employees or cutting quality of service. Office equipment dealer Allen Business Machines (ABM) has found a way to raise its service Read More

I work with a lot of great companies to help them improve their sales results. At one point in time I think many of these companies hired me as their consultant because I ran a business unit with 1,100 sales professionals and they thought I might have learned a thing or two in Read More

One of the things I truly love is repairing broken things. Often when my wife needs to blow off steam, she’ll preface her comments with, “I don’t need you to fix it, I just need you to listen,” because she knows I will tackle anything for a solution! Every week, dealers fire off Read More

Introduces REACH Leadership Development Academy Many dealerships are exploring managed network services and other avenues to reach deeper into their customer base. Many of these projects require significant investments as dealers ramp them up, putting a drain on net profits. Read More

Consolidation is the hallmark of any mature industry and it’s been ongoing within the third-party supplies industry for years. At the opening of the 21st century, the North American industry began to experience extensive merger and acquisition activity and within 10 years only a Read More

With roots dating back to the early 1960’s, Atlantic Tomorrow’s Office has seen it all. As “Atlantic Photocopier” it was one of the first copier dealerships in the United States. While the company has steadfastly maintained its commitment to a “customer first” business model, it Read More

Office equipment dealers, MPS providers, and VARs looking to diversify their businesses are warming to the idea of selling software solutions. They are a strategic fit with their current offerings. Selling software also provides a means to offer customers end-to-end solutions to Read More