Sales & Service

No matter what part of the office equipment business you are in, finding the right people for your team is probably one of your biggest challenges. That’s because everyone is looking for Read More

Over the past week, I had the honor and privilege to be a speaker at the annual BTAS conference in Sydney, Australia. Business Technology and Services (BTAS), is Australia and Asia Read More

Selling or hosting document management software has long been a key service provided by digital imaging dealers. A lot has changed with document management solutions over the past few years, and Read More

I wrote this back in 2012 for a series of blogs titled, The Transition of the Copier Industry. Back in 2012 I focused this blog around the Ricoh eWriter. Today the Ricoh eWriter is nowhere to be Read More

I absolutely love the personal relationship building aspect of sales. Based on building these personal business relationships, I discovered the secret power behind LinkedIn. It’s the personal Read More

Consumer-oriented continuous ink-supply system (CISS) inkjet printers are starting to gain traction in the U.S. after having established themselves as popular options in Asia and Europe. Epson Read More

Just because you’re at work, does that mean you’re working? Over my many years in the copier business I’ve seen many copier sales people come to work. And I guess that’s Read More

When digital copiers first arrived on the scene, we were ecstatic that copiers were now capable of network printing, network scanning, and faxing. In the early days of digital copiers, the Read More