Sales & Service

At some point in the past we have all taken our vehicles in for a repair; if when you did this the shop only fixed it correctly 45 percent of the time would you consider that quality service? If Read More

Pac Man, Space Invaders, and Donkey Kong were cool. Everyone was wearing RayBans, Nike sneakers and Members Only jackets. In 1982 I sold my first copier. I started in the industry as a technician Read More

Sometimes we need to educate right? At all of my appointments I mention that our devices will scan documents to searchable PDFs. I then follow up with, “Do you know the benefits of being Read More

It’s been a week of dealing with some bad apples (salespeople). Two weeks ago I had an appointment with an existing client in my territory to replace an older Ricoh MP1600.  We have Read More

Here’s a question I received via e-mail the other day. “Hi Art, I’ve had a couple of folks here asking about the origins of your name p4p hotel. I thought I had read it somewhere a couple Read More

There’s an old saying that you can’t teach an old dog new tricks. I don’t believe it, I’m still learning new stuff every day. Here’s a few tips that you must have Read More

That was a statement I made to our newbie rep today. We were discussing a potential order that he was looking for guidance to close. I forget what he said, but I chimed in with, don’t be Read More

Today was one of those days that was just non stop. The existing plan was to follow up with existing accounts to move the sales process towards the close.  I was able to move a few closer, Read More