Judging by most metrics, Lexmark was playing above the rim relative to the market when COVID-19 paid a visit to the world. However, at a time when its Business Solution Dealer (BSD) partner channel was being inundated with information about what markets and verticals would not be Read More

When it comes to loyalty and support, Stephen Valenta clearly comes across as a foxhole-worthy business partner. The president of Offix, based in Gainesville, Virginia, related story after story about his company going to unusual lengths in support of loyal customers, wheth Read More

If the last four-plus months have taught us anything, it is that we, as office technology dealers, need to take care of ourselves just as much as others. That sounds terrible in an era when we’re all asked to make sacrifices and contribute to the greater good in any way we can. Read More

It’s tough to discuss COVID-19 in the past tense when it continues to linger well beyond its “welcome,” like a drunk uncle at a holiday cookout an hour after everyone else has left. However, roughly four months into our shared experience, industry dealers of IT-based goods and Read More

The generic job description for a marketing director is an individual who is responsible for providing guidance, direction and leadership to the marketing department of an organization or business. Taken to a granular level, it entails functions that can be qui Read More

Anyone who has visited the beach with a young family in tow knows the experience can be taxing. It’s not a gas-and-go proposition; the level of preparation involved in delivering more than one child to the shore for a day of fun can be time-consuming.  Sunscreen is only the Read More

Since the dawn of business, the salesperson has been lionized and treated in high regard, particularly when it comes to compensation. But sales alone does not contribute 100% of a company’s value proposition. After all, the relationship does conclude with the sale in a B2B Read More

When business-as-usual takes a sharp veer for the unusual, tact and diplomacy become two of the most critical assets in a salesperson’s toolkit. Talking less and listening more, an approach espoused by sales consultants since the dawn of selling takes on greater significance in Read More

Strolling off the airplane into Richmond International Airport in Virginia, Rick Goe was a young man going places. At the tender age of 23, he had just been named the operations manager for SP Richards’ facility there, which at the time made him the youngest such manager in the Read More

When a manufacturer can boast a wide-ranging set of tools to the degree of Konica Minolta, it makes the ability to pivot on the changing needs of the workplace that much easier. When the COVID-19 pandemic caught the business world flat-footed, Konica Minolta’s Future of Work Read More

The mere mention of the word “technology” brings a glimmer to the eyes of Nikolay Velinski. The managing director of Y Soft Latin America has spent virtually a lifetime deeply entrenched and dabbling in the many flavors of IT’s menu. Frankly, as long as a task doesn’t involve Read More

While variously attributed to sources including the late ex-Beatle John Lennon and writer/cartoonist Allen Saunders, the phrase, “Life is what happens to us while we are making other plans” came into full view this spring. In this case, “The best-laid plans of mice and men oft go Read More

In another life, Doug Pitassi would’ve been the host of a TV game show or perhaps “Dancing with the Stars.” Relatable and genuine, self-deprecating with a touch of deadpan humor, the president and CEO of Pacific Office Automation (POA) adds a showman’s touch of personality to a Read More

It can be said that when one is doing business in the cloud, a facemask is not required. Office technology dealers were confronted with the new reality of COVID-19 around the middle of March. Many of their clients would begin operating from home, with the exception of businesses Read More

Ricoh USA Inc. announced major enhancements to its RICOH Smart Integration platform, a part of its RICOH Cloud Workflow Solutions portfolio. These new enhancements address organizations’ health and safety concerns in our “new world of work,” enabling workforces to better share Read More