Sales & Service

What Numbers Say: The Analytics Behind Margin Management

There’s a 60-year-old Peanuts comic strip that really speaks to the age of data analytics. In the strip, Linus is poring over some of the more telling numbers behind the ineptitude of Charlie
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Redirection Yields Fulfilling Career for Supplies Network Difference Maker Michelle Kaufman

There have been times in Michelle Kaufman’s life when she pondered why she shouldn’t, or couldn’t, do something. Two moments in the life of Supplies Network’s vice president of IT clearly
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Corner-Office Issue? Dealers Talk About Margin Management

Today’s trivia question: When it comes to margin management, how high up the executive tree does this conversation go when deviating from the original marching orders? Does it start from the very
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Konica Minolta Acquires Depth Security

Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta), together with its IT Services division, All Covered, announced the acquisition of Depth Security, a cybersecurity consulting
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Minding the Margins: Balancing the Promotions Temptation in Selling

It is an interesting time to be in sales across every business sector. In the COVID era, meetings have increasingly become remote, and reps in all fields have been polishing up on the nuances of
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UPDATE: Canon Website Back Online Following Cyberattack

Note: As of last Friday afternoon, the Canon U.S.A. website is back online. We will provide more updates as they become available. Add Canon U.S.A. Inc. to a growing list of major corporations
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Countering Margin Erosion: Pros and Cons of Looking to New Sources of Revenue

At a time in business when the sale of bread-and-butter offerings such as copiers and MFPs have been severely curtailed by COVID-induced conditions, dealers may be seeking to supplement their
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M&A Roundup: Gordon Flesch Company, LDI Color ToolBox Bolster Capabilities

In the midst of a comparatively quiet summer on the mergers and acquisitions front, two of the dealer network’s bigger players announced the completion of acquisitions as Gordon Flesch
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