Features

Managing Your Brand While Working with Third Party Vendors

As the snow melts away in Iowa, I am looking forward to hitting the open road on my Harley Davidson. The wind blowing through my hair (what little is left…), the sights and sounds of spring, and
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Market Offerings: Manufacturers Provide Sampling of the Leading Light Production Printers

As part of our state of the industry report for April, we have assembled a number of the more popular printing devices that office technology dealerships can provide to their customer base.
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Changing the Way Work Gets Done: One Year Later, Xerox’s ConnectKey Workplace Assistants Still Making their Mark

It’s been a year since Xerox Corp. unveiled its most ambitious product launch in its century-plus existence with the release of the 29 ConnectKey-enabled AltaLink and VersaLink printers and
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How to Lose a Candidate in Four Easy Steps

Having a hard time keeping your best candidate interested in your opening? This post may be about you! How to lose a candidate in four easy steps, essentially, what not to do in your hiring
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BTA: Education and Events Make a Difference for Members

When I was asked to write about difference makers, I thought immediately of a number of individuals that have made a difference in my career. There have been managers and peers that have helped
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A Sneak Peek at the Stories behind our 2018 Difference Makers

By now, you have received your April issue of ENX Magazine in the mail. It’s a good one, packed with stories that review the role light production printing can play within your dealership (and by
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Spring Cleaning: Reviewing Customer Profiles for Light Production Print Opportunities

Spring is in the air…well, not really. Much of the country is still consumed by sub-seasonal temperatures, and even spates of snow as Mother Nature gives us a little attitude. But as the flowers
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North American Blues: Ricoh Taking $1.6 Billion Loss for Fiscal Year

Ricoh Co. announced a revision to its forecasted consolidated operating results for the fiscal year ending March 31, with the Tokyo-based manufacturer recording a 170 billion yen ($1.6 billion
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Legacy Cybersecurity Defenses Unable to Keep Pace with New Ransomware and Cryptojacking Threats

Webroot revealed results from its 2018 annual threat report, which demonstrated attackers are constantly trying new ways to get around established defenses. The data illustrates that attacks such
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If it Ain’t Broke…Break it!

One of the phrases I hear repeated over and over until it becomes a meaningless buzz is, “If it ain’t broke, don’t fix it.” I understand the sentiment that was behind this phrase when
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Latest Filing of Canon Lawsuits Take Aim at New Builds: The Role of the Cartridge Dongle

With its latest round of patent-infringement suits targeting 49 manufacturers, distributors and resellers of toner cartridges as well as photosensitive drum units—complaints filed with both the
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Role of Women Continues to Grow in Office Technology Industry

At this time of year, our editorial focus concentrates on the annual Difference Maker edition. We canvass readers to find out who are the movers and shakers impacting the industry in a positive
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