Quality Business Systems in Towson, MD might be considered a smaller dealership when one looks at its revenues, but they continue to be a viable contender in the Towson, MD market ever since CEO Jerry DiMartino founded the company in 2001. DiMartino, who started in the copier industry in 1984, has approached his business wisely and isn’t skittish about adding new product categories such as mailing systems or services such as IT and MPS to add value to Quality’s traditional product offerings.
DiMartino is honest about why he’s in the MPS business. “The main reason I do it is not for the revenue, but to keep other vendors out of our customer base and to provide our customers with a total office solution. What happens is a third party comes in and they’re recommending other printers and they’re taking your supplies base and your revenues.”
Is he getting rich off MPS?
“Is it very profitable, I don’t think so,” responds DiMartino. “But it’s very profitable in terms of keeping our client base and keeping our customers happy with one source.”
