September 29, 2025

There was a time when people would say to me, “Oh, Impact is the copier company that also does IT now?” I heard that a lot. That was the frame; it was how the industry saw us. But lately, people ask, “You’re a tech company that still sells copiers?” We expanded beyond our Read More

Defense may win championships, but offense feels more exciting. The crowd will always cheer harder for a touchdown than they will for successful defense. That’s not logical, but it’s human nature. And that’s a big, big problem for a lot of sales departments. If your company is Read More

Field service is in the midst of a profound transition. Technology is changing how work is done, how customers expect to be served and how operations are managed. Digital tools, from remote diagnostics to augmented reality, are reshaping jobs and allowing companies to solve Read More

Concentrating on the areas of business that he can control is an example of the effective leadership demonstrated by Larry White. In the past five years, the CEO of Toshiba America Business Solutions has been inundated with uncontrollable challenges—the pandemic, supply chain Read More

Filmmaker George Lucas, architect of the Star Wars movie franchise, once observed, “Always remember, your focus determines your reality.” It was, in part, a nod to the notion that our mindset and focus greatly influence our experiences and, perhaps more importantly, outcomes. Read More

Every dealer…correct that, every business across all sectors nationally experiences customer churn. Try as we may, account attrition is an unfortunate reality. However, it provides the opportunity for business introspection, reflection and a strategy review to pinpoint the hows Read More