Have you had an opportunity to look over the results of the 2013 Copier Careers Technician Salary Survey yet? I’ve been following and writing about their surveys for years and although the results are historically fairly consistent year over year, they still offer food for thought.
A couple of things stood out for me in this year’s survey beyond the obvious salary figures, including the average age of technicians responding to the survey and the number of women who are serving as technicians. I’ve made reference to this aging industry a number of times of late and noted how I’ve heard that this industry is not attracting young people yet the technician salary survey finds that the average age of service techs is 35.5 years old, down from a high of 37.2 in 2011. What’s going to be interesting to see next year is whether or not that number will continue to scale downward as aging techs exit the workforce and younger, more IT-savvy techs climb onboard.
Also notable is that 19 percent of respondents are women, a three-fold increase since the early 2,000s, according to Copier Careers.
As far as the numbers, the average salary is $42,031 and the number of hours worked per week is 51 hours compared to 53 in 2011. Those hours potentially reflect a couple of things, fewer techs responsible for a greater number of customers or a more complex workload resulted from the connected workplace.
Another interesting nugget is that that just 4 percent of respondents feel that traditional break/fix techs will still be around five years from now while the majority see those traditional break/fix techs will be supplanted by techs with more diverse skill sets, particularly skills suited to an IT environment.
For those who are looking for service techs with these skills, expect to pay more for techs with those skills although you’ve probably already figured that out already. But what’s particularly interesting is that of the techs who are working for you now, 74 percent feel that their employer does a poor or totally unsatisfactory job of attracting new employees.
That might be another reason why young people aren’t flocking to this industry.
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