Sales & Service

Just about 18 months ago,  Toshiba American Business Solutions offered up National No Print Day.  Within a few days or weeks Toshiba cancelled the campaign. I heard they cancelled due to a not so Read More

In the last month I’ve had to visit the same doctor’s office about six times. Seems I developed cataracts in both eyes. I opted for the surgery and everything went very well. Not Read More

No one would disagree that people are a company’s most important asset.  If I were a CEO I would be challenging my management team to develop their employees and search for highly qualified Read More

I was born in the late fifties, by the time I was three years old, Xerox had introduced the first plain paper copier. The Xerox 914 was capable of producing 400 copies per hour. The speed per Read More

I’ve pretty much reached a wall when prospecting for new accounts. Sometimes, I wonder if companies conduct an internal contest to see who is the rudest person in the company. The winner is Read More

I received another e-mail asking me if I had written a blog about educating end users of copiers why they should get a new copier from a dealer and not get one from a retail establishment. I’m Read More

Demo, what the heck is that?  In other posts I’ve mentioned that demo’s were the way we used to sell copy machines many years ago. One of the requirements of a copier sales person is Read More

Here’s another interesting thread that I found on a forum:  This company had purchased a small brother MFP to only find out that the system died in about six months because of the Read More