Sales & Service

I entered the copier business in 1981. I started as a tech and was quickly offered a sales job when the owner of the dealership realized that I had some issues putting copiers back together. For Read More

Every time I post “This Week in the Copier/Office Equipment Industry 10 Years Ago,” I’m always thinking of what I was doing 10 years ago, with business and personal stuff.  Read More

While on a long drive to one of my accounts on the fringe of my territory, I had time to think about some of the technologies that I’ve used to help me sell copiers.  The Phone in a Bag:  Read More

What exactly does a “Cold Call” mean? To me, it’s the first contact with a potential prospect by either a phone call or stop in. Funny, I was looking for some images on Google for Read More

I’ve been chomping at the bit to write this blog. Picture this, there are three sales people from three different dealers, and all have secured an appointment with the decision maker to Read More

Well, it’s new for those of us that sell the Ricoh product line. We had heard Well, it’s new for those of us that sell the Ricoh product line. We had heard rumors on the Print4Pay Read More

Do you remember when leads were a weekly occurrence? Many years ago, it was not uncommon to get a few leads a week. Back in the ‘80s they would come via fax from the manufacturer. Advertising was Read More

Monday? Everyone knows that a great copier sales person week starts late Sunday because we called it quits early on Fridays, especially in the summer. With that in mind, Sunday night is geared to Read More