September 27, 2022

Centriworks will celebrate its 60th anniversary in 2024. And with this huge milestone just around the proverbial corner, it has me thinking back to when I joined the company in 1993. It was quite a culture shock to be part of a privately owned business after spending my whole Read More

With top economists expressing concerns about an imminent recession, every business should be looking for ways to diversify its offerings, strengthen its relationships with existing customers, minimize risk from supply chain disruptions and differentiate itself from competitors. Read More

When discussing software solutions that fortify dealers and their end-user clients, it’s difficult to wrap one’s arms around the totality of offerings on the market. Taking an extended walk down the list of major and meaningful titles is like an Academy Award winner trying to Read More

As the dean of the office technology manufacturer space at the ripe young age of 116, Xerox Corp. has experienced its share of triumphs and tribulations. Suffice to say, 2022 has challenged the venerable Norwalk, Connecticut-based OEM with unimaginably difficult and sobering Read More

Empowerment can be a tricky thing. Howard Hansen has little desire to be a micromanager, and the president of Valley Office Systems in Idaho Falls, Idaho, much prefers to have his 100-plus member team take ownership of decision-making when the opportunity arises. In the process, Read More

In devising an angle for this month’s State of the Industry report, “Cloud-y With a Chance of Profit: Dealers Champion Software Solutions,” we whipped out the old Merriam-Webster dictionary to set the proper context of software: “something used or associated with and usually Read More