If anyone has any doubts as to OKI Data Americas commitment to the BTA channel, you can toss those doubts out the window based on this week’s announcement of a platform development agreement with Agiliant, Inc., whereby Agiliant’s MITOS (Managed Information Technology and Output Read More

It’s difficult enough for office technology dealers to successfully transition into managed print services, but once you add network and IT services to the mix, that combination has the potential to be lethal to a dealer’s existing business. However, even more lethal is not Read More

Who was it that had that saying about life being about just showing up? Oh yeah, Woody Allen.  Well, I want to put a qualifier on good old Woody’s saying. He wasn’t referring to sales calls and sales executives who show up without a plan on what questions to ask a prospect or Read More

Security has been a standard in Konica Minolta Business Solutions U.S.A., Inc’s bizhub MFPs from day one, while most other manufacturers offered it as an option. Having predicted future security vulnerabilities in the digital imaging industry, Konica Minolta has remained ahead of Read More

Sometimes you just need to go where nobody has gone before and that’s what OKI Data Americas has done with their Total Managed Print (TMP) Web Portal that expands their existing MPS program and is available at no cost to OKI channel partners. The cloud-based TMP portal offers a Read More

During his cross-country motorcycle trip fromArizonato the site of the 9/11 terrorist attacks on theWorldTradeCenterinNew York City, Mike Stramaglio met thousands of people. But there was one who stood out above all others, said the MWA Intelligence president and chief executive Read More

As the year winds down I thought it would be fun to briefly take stock of the past year. As always, it’s been a year of change in many organizations. Consider the changes at the top at Sharp, Kyocera Mita, and Ricoh, to name just a few. Add to that internal turmoil at HP and Read More

  Following are the big and small news items for the month of January: DocuWare to Showcase New Apps at CeBIT Jan. 24 – Document Management specialist DocuWare will present a series of new apps at CeBIT 2012 being held March 6-10 in Hanover, Germany. In addition to its app Read More

Not to be premature, but as we enter the final month of the year I’m working on something special that will appear in The Week in Imaging starting December 16. I’m asking 52 different companies within or connected to the office technology/imaging industry to identify their most Read More

Are you confident all members of your field service team are performing each and every service call consistently?  Does the field service team understand the steps they need to follow on every service call?  The steps a technician needs to perform on every service call are Read More

Early last month, Norihiki Ina, the new President & CEO of Kyocera Mita America met with the KMA Dealer Council for the first time since taking over the position. By all accounts, and more specifically the account of KMA Dealer Council President Reed Melnick, the meeting was Read More

When I was hired at the Xerox Corporation as I started my career in sales, I learned quickly that math and understanding numbers were requirements for being successful in my new profession.  In the new hire kit (that was handed to me on DAY 1 as I was on boarded) was a book Read More

(Editor’s note: Since I didn’t receive an article from David in time for my deadline this week, I am resurrecting an oldie but goodie from back in July.) I am the world’s worst procrastinator.  Wow, that felt great to say (write)!  Let’s hope they are correct about Read More

Another week, another edition of The Week in Imaging. This week I have a Q&A with David Bailey, president of DocuLex. Plus, filed under the category, “Better Late than Never,” I have one final Elite Dealer profile for you. This profile was inadvertently omitted from the Read More

For the past 15 years DocuLex has been one of the industry’s premier document management providers with more than 1,000 customers using its Archive Studio content management software suite. If you are unaware, Archive Studio is a browser-based solution for businesses looking for Read More