{"id":124,"name":"Ken Edmonds","url":"","description":"KEN EDMONDS is the owner and founder of 22nd Century Management, which helps managers in the service industries learn the skills they need to successfully lead their teams, exceed expectations and provide outstanding customer service. An Air Force veteran whose background includes owning a copier dealership and working as a service manager for other companies, Edmonds also spent 18 years working for manufacturers as a district service manager. He\u2019s helped dozens of service managers incorporate cornerstone methods to enhance their success.","link":"https:\/\/www.enxmag.com\/twii\/author\/ken-edmonds\/","slug":"ken-edmonds","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/d93c0303442d53477d777a23c01f968e?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/d93c0303442d53477d777a23c01f968e?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/d93c0303442d53477d777a23c01f968e?s=96&d=mm&r=g"},"meta":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/124"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users"}]}}