{"id":9721,"date":"2013-02-01T18:46:46","date_gmt":"2013-02-01T23:46:46","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=9721"},"modified":"2014-11-03T18:47:57","modified_gmt":"2014-11-03T23:47:57","slug":"samsung-scx-4826-blank-copies","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/tech-tip\/2013\/02\/samsung-scx-4826-blank-copies\/","title":{"rendered":"Samsung SCX 4826 Blank Copies"},"content":{"rendered":"

Subject: Samsung SCX 4826 Blank Copies<\/strong><\/span>

Question: <\/strong>I am getting blank copies. I checked the fuse on the HVPS and it\u2019s good. Does the HVPS go bad on this machine or is there some other place I should be looking?<\/span><\/span>

Answer:<\/strong> Did you stop in the middle of the copy process to see if the image is on the drum unit? Did you make sure the transfer roller is set in home position? What about internal prints?<\/span><\/span>

Question:<\/strong> I checked the machine. There is no image on the drum, and it looks like the transfer roller is seated properly. Thanks, but any other ideas?<\/span><\/span>

Answer: <\/strong>Did you try another cartridge? There are so many things to try, got to try eliminating one thing at a time. If it\u2019s not on the drum, then the transfer roller doesn\u2019t matter yet. You\u2019ve got to get the image on the drum first. <\/span><\/span>

Question:<\/strong> I already tried a new cartridge. Copies are still blank.<\/span><\/span>

Answer:<\/strong> Did you check to make sure the laser shutter is opening?<\/span><\/span>

Question:<\/strong> I don\u2019t see a shutter on this machine.<\/span><\/span>

Answer: <\/strong>Sorry about that; you\u2019re right, the newer ones don\u2019t have that anymore, making them cheaper and cheaper. I\u2019m getting away from the Samsungs because of that. It could be the HVT or main PCB as posted before.<\/span><\/span>

Subject: Ricoh 3350 Admin Password Reset<\/strong><\/span>

Question: <\/strong>The customer lost the admin password; is there any way to reset to factory?<\/span><\/span>

Answer:<\/strong> Log in to the copier or web interface as \u201csupervisor\u201d and change the password.<\/span><\/span>

Question: <\/strong>I\u2019ve tried everything, but no luck.<\/span><\/span>

Answer: <\/strong>If you tried \u201cSupervisor\u201d and \u201csupervisor,\u201d case sensitive, it is either not being done right or you will have to replace the NVRAM.<\/span><\/span>

Question:<\/strong> I\u2019m having the same problem on the 1027. It works fine otherwise. <\/span><\/span>

Answer:<\/strong> On my Savin 816\/Aficio 161 I just logged in as supervisor, all lower case and no password. Click \u201cConfiguration\u201d and the next page allows you to change the admin and supervisor names and password. So both can be changed. I just went through the service SP\u2019s and saw nothing specific about resetting a forgotten password. You could try a \u201cMemory Clear,\u201d then \u201cAll\u201d and see what happens. Of course all adjustments, including address book and network info will need to be inputted again.<\/span><\/span>

<\/strong> Subject: Ricoh AF 1022 Noisy Exit Unit<\/strong><\/span>

Question: <\/strong>This is actually a Lanier 5622, but for all intents and purposes, it\u2019s the same as an Aficio 1022. It makes a rapid \u201cclicking\u201d noise. I was certain it was the fuser unit but I\u2019ve rebuilt the assembly and replaced the upper and lower bearings and it hasn\u2019t changed. I\u2019m hoping that someone has seen (or heard) this before. I think it might be coming from the exit assembly located right above the fuser. I\u2019ve had it out a number of times but other than a spring loaded drive gear, it doesn\u2019t seem that there\u2019s much of any place the noise could be coming from. Any thoughts?<\/span><\/span>

Answer: <\/strong>Did you put high temp grease on the upper fuser roller between the roller and bearings? That is where the noise comes from.<\/span><\/span>

Answer: <\/strong>Is the frame holding the (gear side) heat roller cracked? If so, this permits the heat roller to migrate out of position. It may also be that spring loaded drive gear not \u201cmeshing\u201d completely. Add outward pressure by \u201cbending\u201d the spring just a little. <\/span><\/span>

Answer:<\/strong> I would check the exit rollers; once I had one out of position that was provoking noise. <\/span><\/span>

Question:<\/strong> This is actually more like a \u201cclattery\u201d noise. I didn\u2019t see anything that looks like the exit roller is out of position but will check again. The frame is not cracked as far as I could see and I know what you mean about the bearings \u201cmigrating\u201d out of position. I used the bearings that have the snap ring around them and that is making it stay in place nicely. As for high temp grease on the roller, I guess that makes some sense. I have the lithium (white) grease. Is that what you would use? Does a clicking\/clattering noise make sense on that? Thanks.<\/span><\/span>

Answer: <\/strong>Now it is definitely the grease. If you don\u2019t use it you will get the noise guaranteed. I use Chemplex 710 and have never had an issue with it.<\/span><\/span>

Question<\/strong>: Wow! Thanks everyone. I\u2019m off to solve this problem!<\/span><\/span>

<\/span> Tips appearing in this section are reprinted courtesy of Smarka! The Copier Tech\u2019s Info Source. Tips are randomly selected from submissions emailed to Smarka! Smarka! and ENX Magazine make no guarantees as to the accuracy of tips presented here. <\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Subject: Samsung SCX 4826 Blank Copies Question: I am getting blank copies. I checked the fuse on the HVPS and it\u2019s good. Does the HVPS go bad on this machine or is there some other place I should be looking? Answer: Did you stop in the middle of the copy process to see if the image is on the drum unit? Did you make sure the transfer roller is set in home position? What about internal prints? Question: I checked the machine. There is no image on the drum, and it looks like the transfer roller is seated properly. Thanks, but any other ideas? Answer: Did you try another cartridge? There are so many things to try, got to try eliminating one thing at a time. If it\u2019s not on the drum, then the transfer roller doesn\u2019t matter yet. You\u2019ve got to get the image on the drum first. Question: I already tried a new cartridge. Copies are still blank. Answer: Did you check to make sure the laser shutter is opening? Question: I don\u2019t see a shutter on this machine. Answer: Sorry about that; you\u2019re right, the newer ones don\u2019t have that anymore, making them cheaper and cheaper. I\u2019m getting away from the Samsungs because of that. It could be the HVT or main PCB as posted before. Subject: Ricoh 3350 Admin Password Reset Question: The customer lost the admin password; is there any way to reset to factory? Answer: Log in to the copier or web interface as \u201csupervisor\u201d and change the password. Question: I\u2019ve tried everything, but no luck. Answer: If you tried \u201cSupervisor\u201d and \u201csupervisor,\u201d case sensitive, it is either not being done right or you will have to replace the NVRAM. Question: I\u2019m having the same problem on the 1027. It works fine otherwise. Answer: On my Savin 816\/Aficio 161 I just logged in as supervisor, all lower case and no password. Click \u201cConfiguration\u201d and the next page allows you to change the admin and supervisor names and password. So both can be changed. I just went through the service SP\u2019s and saw nothing specific about resetting a forgotten password. You could try a \u201cMemory Clear,\u201d then \u201cAll\u201d and see what happens. Of course all adjustments, including address book and network info will need to be inputted again. Subject: Ricoh AF 1022 Noisy Exit Unit Question: This is actually a Lanier 5622, but for all intents and purposes, it\u2019s the same as an Aficio 1022. It makes a rapid \u201cclicking\u201d noise. I was certain it was the fuser unit but I\u2019ve rebuilt the assembly and replaced the upper and lower bearings and it hasn\u2019t changed. I\u2019m hoping that someone has seen (or heard) this before. I think it might be coming from the exit assembly located right above the fuser. I\u2019ve had it out a number of times but other than a spring loaded drive gear, it doesn\u2019t seem that there\u2019s much of any place the noise could be coming from. Any thoughts? Answer: Did you put high temp grease on the upper fuser roller between the roller and bearings? That is where the noise comes from. Answer: Is the frame holding the (gear side) heat roller cracked? If so, this permits the heat roller to migrate out of position. It may also be that spring loaded drive gear not \u201cmeshing\u201d completely. Add outward pressure by \u201cbending\u201d the spring just a little. Answer: I would check the exit rollers; once I had one out of position that was provoking noise. Question: This is actually more like a \u201cclattery\u201d noise. I didn\u2019t see anything that looks like the exit roller is out of position but will check again. The frame is not cracked as far as I could see and I know what you mean about the bearings \u201cmigrating\u201d out of position. I used the bearings that have the snap ring around them and that is making it stay in place nicely. As for high temp grease on the roller, I guess that makes some sense. I have the lithium (white) grease. Is that what you would use? Does a clicking\/clattering noise make sense on that? Thanks. Answer: Now it is definitely the grease. If you don\u2019t use it you will get the noise guaranteed. I use Chemplex 710 and have never had an issue with it. Question: Wow! Thanks everyone. I\u2019m off to solve this problem! Tips appearing in this section are reprinted courtesy of Smarka! The Copier Tech\u2019s Info Source. Tips are randomly selected from submissions emailed to Smarka! Smarka! and ENX Magazine make no guarantees as to the accuracy of tips presented here.<\/p>\n","protected":false},"author":76,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1649,1814,1648],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/9721"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/76"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=9721"}],"version-history":[{"count":2,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/9721\/revisions"}],"predecessor-version":[{"id":9723,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/9721\/revisions\/9723"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=9721"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=9721"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=9721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}