{"id":9714,"date":"2013-02-01T18:40:21","date_gmt":"2013-02-01T23:40:21","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=9714"},"modified":"2014-11-03T18:41:45","modified_gmt":"2014-11-03T23:41:45","slug":"set-phasers-to-stunning","status":"publish","type":"post","link":"https:\/\/www.enxmag.com\/twii\/printer-tech-tip\/2013\/02\/set-phasers-to-stunning\/","title":{"rendered":"Set Phasers to Stunning!"},"content":{"rendered":"

General Tech Info on monochrome Xerox\u00ae Phaser\u00ae Printers <\/strong>
\nIncluding Phaser 3200, 3300MFP, 3500, 3600, 3635MFP, 4400, 4500\/4510, and 5500 \/ 5550<\/strong><\/p>\n

Forgive the Star-Trek pun, I couldn\u2019t resist. The Xerox\u00ae lines of \u201cPhaser\u00ae\u201d printers represent a wide range of printers and multifunction machines. Some are monochrome and some are full-color models. We\u2019ll stick to the black and white models for the time being. Many of the more advanced ones have similar diagnostic functions all laid out in menus\u2014all you really need is to know how to get into diagnostic mode and it might also be nice to have some idea of what you\u2019ll find once you get in. Let\u2019s have a stroll through some of these machines, one group at a time. We\u2019ll go over model specific methods for getting into diagnostic mode, and briefly touch on what their diagnostic menus are like.<\/p>\n

Don\u2019t do any memory clear types of procedures unless you know what it will actually clear. Often procedures such as \u201cMemory Clear\u201d will delete any custom settings and customer data (address books, logs, etc). In some cases you may need to reload firmware or reinstall optional services. In any case you should always back up the machine\u2019s firmware and all customer data.<\/p>\n

Diagnostics (first, some disclaimer): <\/strong> <\/span><\/p>\n

WARNING: <\/strong> Diagnostic procedures are for trained technicians only. Using diagnostics without the knowledge that comes from proper training can cause damage to the printer. If you are not willing to take 100% responsibility for your actions, do not use the information presented here.<\/p>\n

Now, let\u2019s tackle these machines in groups which share the same diagnostic layout.<\/p>\n

Phaser\u00ae 3200MFP , Phaser\u00ae 3300MFP (and also WC-PE220) <\/strong><\/span>
\nTo enter Tech Mode: Press \u2018Menu,\u2019 \u2018#, \u20181\u2019, \u20189\u2019, \u20183\u2019, \u20184\u2019,\u2019 and then \u2018Menu.\u2019 The screen will show \u201cTECH\u201d for a moment. Then when you press \u2018Menu\u2019 you will find an expanded menu with extra functionality not available previously.<\/p>\n

From diagnostics, you\u2019ll be able to scroll through the menus. For this group of models the Main Menu includes: \u2018Data Setup,\u2019 \u2018Machine Test,\u2019 \u2018Reports,\u2019 and in the 3300 there is a fourth choice; \u2018New Cartridge\u2019.<\/p>\n

Once you\u2019re in diagnostics, scroll to the menu or function you want to look at or run and press \u2018Enter.\u2019 Among the more useful functions you\u2019ll find are Clear Counts, under Data Setup, and Shading Test, under Machine Tests. The Shading Test is supposed to automatically adjust the density of the print and the machine. After it makes adjustments, it produces a test page. It is really the only adjustment available which has an effect on the print quality.<\/p>\n

To test things like motors and sensors, enter Engine Test Mode. Press \u2018Menu,\u2019 \u2018#\u2019, \u20181\u2019, \u20189\u2019, \u20183\u2019, \u20181\u2019, \u2018Menu.\u2019 For the Engine Tests you need to know the menu layout. You choose \u20180, 1, 2, 3, or 4\u2019. Here is a quick rundown of what each main menu choice leads to:<\/p>\n

0 : Motor Test (main), Pick Up Test, Fan Test, Manual Clt Test, & PTL Test (Pre Transfer Lamp)
\n1 : LSU Motor (Laser), LSU Hsync, LD Test (laser diode)
\n2 : Feed Sensor, Exit Sensor, Cover Sensor, Empty Sensor, Manual Sensor
\n3 : Therm ADC 180\/140\/120\/100 (fusing temperature settings)
\n4 : These are all high voltage tests (main = charge, transfer, and Developer Bias)<\/p>\n

Phaser\u00ae 3500, Phaser\u00ae 3600<\/strong><\/span>
\nTurn off the printer. Hold down the \u2018OK\u2019 button while turning on the power and continue holding \u2018OK\u2019 until the display shows Diagnostic Mode. Then if you press \u2018Menu\u2019 you can use the up and down arrows to scroll through the available functions. These models have a fairly wide range of menu choices and they are scrollable so you can hunt around for what you need.<\/p>\n

Phaser\u00ae 3635 (and also WC-3550)<\/strong><\/span>
\nFrom the powered on state, press and hold the \u2018#\u2019 button while then pressing \u2018Log in\/out.\u2019 A password screen will show up. Enter the password \u20181934\u2019 and press \u2018Enter\u2019 on the touch screen. Then if you choose \u2018Copier Routines\u2019 you will find this machine to be more like Xerox copiers of recent times. You\u2019ll see things like dC131 NVM Read \/ Write (for changing memory settings) and dC330 Component Control (for testing motors, sensors, solenoids, etc). Instead of \u2018Copier Routines\u2019 you could instead choose \u2018Other Routines.\u2019 There you will find Shading Test (for adjusting the density of the prints or copies).<\/p>\n

Another model of machine which is extremely similar to the Phaser 3635 is the WorkCentre 3550. It has a slightly different method for getting into diagnostic mode: Press \u2018Menu\u2019 and then press \u2018#.\u2019 Enter the password \u20181934\u2019 followed by \u2018Ok.\u2019<\/p>\n

Phaser\u00ae 4400, Phaser\u00ae 4500 \/ 4510<\/strong><\/span>
\nHold the \u2018Back\u2019 and \u2018Info\u2019 buttons while turning on the printer and keep holding the buttons until \u201cEntering Service Diagnostics\u201d appears on the screen.<\/p>\n

For the Phaser 4500 \/ 4510 models you can also choose to enter diagnostics without having to power down: From the main menu, scroll to Troubleshooting and press \u2018OK.\u2019 Then scroll to Service Tools and press \u2018OK\u2019 again. Next, hold down both the \u2018Up\u2019 and \u2018Down\u2019 buttons until the Service Diagnostics menu appears. Scroll to Run Service Diagnostics and press \u2018OK.\u2019 You\u2019re in.<\/p>\n

These models have relatively obvious Main Menu choices including Motors\/Fans Tests, Main Motor + Clutches, Sensor Tests, and Engine NVRAM Adjustments (memory adjustments) to name a few.<\/p>\n

Phaser\u00ae 5500 \/ 5550 <\/strong><\/span>
\nWe have covered these machines in the past in a pair of articles. It uses the same method as the Phaser 4400 and Phaser 4500 \/ 4510 machines listed above for getting into the diagnostics.<\/p>\n

Another useful thing to know is how to reset the Maintenance \/ Fuser Counter. Here is how that goes: From the Main Menu, select Information and press \u2018OK,\u2019 then select Supplies Info and press \u2018OK,\u2019 then select Reset Fuser Life and press \u2018OK\u2019 again. Finally press Reset Fuser Life NOW and press \u2018OK\u2019 one more time. This will reset the Fuser counter, as well as the Transfer Roll counter and all of the Tray Page counters (Feed roll counters).<\/p>\n

Well that was a romp and a half. We covered a lot of models in a wide range of shapes and sizes which have very little to do with one another beyond their name \u201cPhaser.\u201d I hope that these tidbits prove helpful to you all. Happy repairs everyone, and may 2013 be really good to you.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

General Tech Info on monochrome Xerox\u00ae Phaser\u00ae Printers Including Phaser 3200, 3300MFP, 3500, 3600, 3635MFP, 4400, 4500\/4510, and 5500 \/ 5550 Forgive the Star-Trek pun, I couldn\u2019t resist. The Xerox\u00ae lines of \u201cPhaser\u00ae\u201d printers represent a wide range of printers and multifunction machines. Some are monochrome and some are full-color models. We\u2019ll stick to the black and white models for the time being. Many of the more advanced ones have similar diagnostic functions all laid out in menus\u2014all you really need is to know how to get into diagnostic mode and it might also be nice to have some idea of what you\u2019ll find once you get in. Let\u2019s have a stroll through some of these machines, one group at a time. We\u2019ll go over model specific methods for getting into diagnostic mode, and briefly touch on what their diagnostic menus are like. Don\u2019t do any memory clear types of procedures unless you know what it will actually clear. Often procedures such as \u201cMemory Clear\u201d will delete any custom settings and customer data (address books, logs, etc). In some cases you may need to reload firmware or reinstall optional services. In any case you should always back up the machine\u2019s firmware and all customer data. Diagnostics (first, some disclaimer): WARNING: Diagnostic procedures are for trained technicians only. Using diagnostics without the knowledge that comes from proper training can cause damage to the printer. If you are not willing to take 100% responsibility for your actions, do not use the information presented here. Now, let\u2019s tackle these machines in groups which share the same diagnostic layout. Phaser\u00ae 3200MFP , Phaser\u00ae 3300MFP (and also WC-PE220) To enter Tech Mode: Press \u2018Menu,\u2019 \u2018#, \u20181\u2019, \u20189\u2019, \u20183\u2019, \u20184\u2019,\u2019 and then \u2018Menu.\u2019 The screen will show \u201cTECH\u201d for a moment. Then when you press \u2018Menu\u2019 you will find an expanded menu with extra functionality not available previously. From diagnostics, you\u2019ll be able to scroll through the menus. For this group of models the Main Menu includes: \u2018Data Setup,\u2019 \u2018Machine Test,\u2019 \u2018Reports,\u2019 and in the 3300 there is a fourth choice; \u2018New Cartridge\u2019. Once you\u2019re in diagnostics, scroll to the menu or function you want to look at or run and press \u2018Enter.\u2019 Among the more useful functions you\u2019ll find are Clear Counts, under Data Setup, and Shading Test, under Machine Tests. The Shading Test is supposed to automatically adjust the density of the print and the machine. After it makes adjustments, it produces a test page. It is really the only adjustment available which has an effect on the print quality. To test things like motors and sensors, enter Engine Test Mode. Press \u2018Menu,\u2019 \u2018#\u2019, \u20181\u2019, \u20189\u2019, \u20183\u2019, \u20181\u2019, \u2018Menu.\u2019 For the Engine Tests you need to know the menu layout. You choose \u20180, 1, 2, 3, or 4\u2019. Here is a quick rundown of what each main menu choice leads to: 0 : Motor Test (main), Pick Up Test, Fan Test, Manual Clt Test, & PTL Test (Pre Transfer Lamp) 1 : LSU Motor (Laser), LSU Hsync, LD Test (laser diode) 2 : Feed Sensor, Exit Sensor, Cover Sensor, Empty Sensor, Manual Sensor 3 : Therm ADC 180\/140\/120\/100 (fusing temperature settings) 4 : These are all high voltage tests (main = charge, transfer, and Developer Bias) Phaser\u00ae 3500, Phaser\u00ae 3600 Turn off the printer. Hold down the \u2018OK\u2019 button while turning on the power and continue holding \u2018OK\u2019 until the display shows Diagnostic Mode. Then if you press \u2018Menu\u2019 you can use the up and down arrows to scroll through the available functions. These models have a fairly wide range of menu choices and they are scrollable so you can hunt around for what you need. Phaser\u00ae 3635 (and also WC-3550) From the powered on state, press and hold the \u2018#\u2019 button while then pressing \u2018Log in\/out.\u2019 A password screen will show up. Enter the password \u20181934\u2019 and press \u2018Enter\u2019 on the touch screen. Then if you choose \u2018Copier Routines\u2019 you will find this machine to be more like Xerox copiers of recent times. You\u2019ll see things like dC131 NVM Read \/ Write (for changing memory settings) and dC330 Component Control (for testing motors, sensors, solenoids, etc). Instead of \u2018Copier Routines\u2019 you could instead choose \u2018Other Routines.\u2019 There you will find Shading Test (for adjusting the density of the prints or copies). Another model of machine which is extremely similar to the Phaser 3635 is the WorkCentre 3550. It has a slightly different method for getting into diagnostic mode: Press \u2018Menu\u2019 and then press \u2018#.\u2019 Enter the password \u20181934\u2019 followed by \u2018Ok.\u2019 Phaser\u00ae 4400, Phaser\u00ae 4500 \/ 4510 Hold the \u2018Back\u2019 and \u2018Info\u2019 buttons while turning on the printer and keep holding the buttons until \u201cEntering Service Diagnostics\u201d appears on the screen. For the Phaser 4500 \/ 4510 models you can also choose to enter diagnostics without having to power down: From the main menu, scroll to Troubleshooting and press \u2018OK.\u2019 Then scroll to Service Tools and press \u2018OK\u2019 again. Next, hold down both the \u2018Up\u2019 and \u2018Down\u2019 buttons until the Service Diagnostics menu appears. Scroll to Run Service Diagnostics and press \u2018OK.\u2019 You\u2019re in. These models have relatively obvious Main Menu choices including Motors\/Fans Tests, Main Motor + Clutches, Sensor Tests, and Engine NVRAM Adjustments (memory adjustments) to name a few. Phaser\u00ae 5500 \/ 5550 We have covered these machines in the past in a pair of articles. It uses the same method as the Phaser 4400 and Phaser 4500 \/ 4510 machines listed above for getting into the diagnostics. Another useful thing to know is how to reset the Maintenance \/ Fuser Counter. Here is how that goes: From the Main Menu, select Information and press \u2018OK,\u2019 then select Supplies Info and press \u2018OK,\u2019 then select Reset Fuser Life and press \u2018OK\u2019 again. Finally press Reset Fuser Life NOW and press \u2018OK\u2019 one more time. This will reset the Fuser counter, as well as the Transfer Roll counter and all of the Tray Page counters (Feed roll counters). Well that was a […]<\/p>\n","protected":false},"author":64,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1649,1814,1647],"tags":[],"_links":{"self":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/9714"}],"collection":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=9714"}],"version-history":[{"count":2,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/9714\/revisions"}],"predecessor-version":[{"id":9716,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/9714\/revisions\/9716"}],"wp:attachment":[{"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=9714"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=9714"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=9714"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}